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Everything that breaks was ok 10 seconds before it broke, that 10 seconds could be 3 years after they have purchased the car or 3 minutes !!! We can't tell the future and deal with things of a mechanical nature, at some point they will break. Amazingly most workshops aren't full of cars which people have just purchased so it a rarity, even more so if you prep the cars properly. It would be interesting to know what percentage of p/x's show faults within 7 days of being traded in compared to cars customers have just purchased !!!

Well you may be very lucky there. I'm in the final process of getting a representative from Facebook along to give a key note speech... Fingers crossed it will happen. Plus the Car Dealer main stage will have three panels - manufacturers, franchised dealers and independents - all giving their opinion on the industry.

This selling cars is all a numbers game. You get a bad one every so often and there is nothing you can do. You did the right and decent thing and acted honestly. Good on you because plenty of our trade competitors would not. These things happen, not very often and it is the game we all play.