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I would have done the same! I'm all for open and honest policy and have no issues in showing a customer if they ask however helping themselves without even asking is taking a liberty. I think you have managed to get a lucky escape from a potential problem customer !

A lot of traders can be very off putting and not helpful for newbies. I received lots of 'the trades not what it used to be' when starting out a few years ago. New dealers like myself don't care its not what it used to be. We were not there to see it so don't know any different. Embrace technology, price competitively, prep well and pick desirable cars that turn quickly. The dealer from the north east at the car auction last night driving a Ferrari 458 seems to be doing well. The M4 and countless X5's and new range rovers would suggest similar. In 3 years I have gone from literally having 3 starter cars (Corsa, Clio, Fiesta) to holding over 30 cars in stock and can be retailing over 40 cars a month. This is with myself and a business partner, a valeter/driver and now a full time mechanic. It can be done. I work 7 days a week and am putting in 90-100 hours a week to make it happen. Regards your banking I would suggest simply a local branch as its useful being able to nip in and drop cash off when customers pay with cash and then whoever offers the longest free period. Best of luck and I hope it goes well for you.