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Hi Gavin, We actually have used Law Logistics warranty books in the past to be honest with you. We just find it's better for us to offer the Warranty Wise warranties. On average they only cost about £40 + VAT. The law logistics books were about £7.50 each I think? Although Warranty Wise wanted £600 for a 3 month warranty on a RX8 recently!!!!!!!!!!!! LOL! Apparently they are high risk. We have got wise now and learnt a lot over almost 12 months of trading. It's been a real learning curve. I do enjoy it though, and I think that's half the battle! If I'm unsure in the future, I think I will just start a thread on here like the OP. Thanks for the advice!

Hi Ken have you considered running your own warranty? I use Lawgistics warranty books and put £100 for every car I sell into a pot. I find it give me 100% control over the warranty process but as I have said I have my own workshop so that helps alot. As for 'know faults' I would guess that in most cases that go to court the judge will side with the customer despite what the truth is. Cars are a mechanic minefield and I guess most judges don't understand (or choose not to care) the complex nature of a car. Always feel free to ask me advise !! You seem to be wanting to do the job right but don't try and over do it....customers smell blood sometimes and will take advantage.

In reply to you post. A lot depends on the age and the mileage of the car you sold, which you have not stated but I think you did the right thing, had the clutch been slipping or had it gone within a short period of the customer owning then you would have had to replace it completely free but given the circumstances you have done right by your customer by offering a compromise by supplying the parts. I think the customer (if he takes independent advice) , will accept your offer of goodwill as the clutch is worn, and as a car is full of parts that move and wear there has to be an acceptance of wear and tear from the buyer. If you are buying a 5 year old car don't expect a car with a 6 months clutch in it! If he refuses to accept this and goes for the return unfortunately you have an extra owner on the V5C unless you can convince the customer to write a letter to send along with V5C to the DVLA explaining that the car had been registered in his name and address in error, this may get DVLA to remove the details, but more often than not returned cars will have an extra owner! Best of luck Jim

Sounds like he was trying it on. But that said I think you did the right thing. Far better to keep your reputation, especially as you're just starting out, than to lose it all because one customer doesn't like the feel of the clutch. Next thing you know he'll be bad mouthing you all over town and business gets tough. Annoying as it is now, in my opinion, you made the right call.