I won't change in anyway how I operate, I believe I have always sold the best cars, provided service to my customers and in reality I think most customers are quite reasonable and will allow dealers who are genuine and honest to resolve the problem without shouting about it. The major issues will be all the 'do gooders ' [Mates in the pub] jumping on the band wagon telling the world what the rights are! The rules are just bizarre 30 days if it suffers a fault ! what happens when its 'driver' issues ? as we know slight hiccup and a light comes on !