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James ! You're alone thinking wild ideas all the times ! Strange but I look at so many other business and keep thinking " If Only they did this or that , how much better it would be for the customer , and how much more money they could make..... " I guess to us ' outsiders' it appears all to easy, but in reality with other business they have their headaches and wonder how they could improve their services , get more customers, be more efficient, make more money etc etc. In my frustration a few years ago of receiving poor service from restaurants I had this website built ! www.therestaurantinspector.co.uk but due to lack of time not done much with it! [ I have so many ideas for restaurants I could write a book ! ]