Leaderboard

Had a similar situation last year with a customer on a 53 Plate BMW. A week after picking it up he claimed there was a chip and a 3 inch crack in the screen and that it shouldn't of passed an MOT, I asked him to bring the car in but instead he sent pictures. He claimed that the screen was going to cost him £125 on his insurance. I offered to pay £50 but would need to see the car or have a report from the windscreen company. Next he claims the screen has already been replaced and starts getting a little agressive in his emails. I ask him to scan the report from AutoWindscreen and a copy of the invoice and send it to me. Next I get a copy of the invoice, hand written on a invoice book you can buy from a shop. I now know he is trying it on and I respond via email (all this is done by email!!) telling him so and pointing out what a poor attempt it is. He get all agressive again, threatens court etc etc. 4 days later I get an email saying the ABS light is on, I say bring it in. Turns out it was a genuine ABS fault but he will only drop it off after hours and pick it up after hours (leaving the key somewhere safe) clearly trying to avoid me!! As expected the windscreen hadn't been replaced and the crack was a mere mark outside of any line of vision. Turns out he had spent £100 at BMW getting the fault code read in trying to avoid bringing the car back to me, once they had quoted him BMW prices to fix it ( over £400 ) did he decide he would have to admit defeat and bring the car back. Morale of the story, always ask the customer to bring the car back so you can see the fault, they will try it on. In the end him trying to get money out of me ended up costing him. The joy of customers !!!!