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Grantlfc81

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2 minutes ago, BHM said:

In the public forum. Really?

Yes, well said. Grant, delete thread and start a new one in private forum. 

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write down everything they say and you say

ideally get an independent inspection

go see the car maybe the customer cannot check the oil on this model if its electronic only with no dipstick

i would probably be looking to negotiate something if they are genuine customers

put yourself in their shoes

ask not what can i get away with but what would i want if i were they

remember going to court is the last step

arbitration to a solution is always better than court unless you are 100% sure you are in the right

a claim can be put in for £10,000 once things like car hire loss of social domestic and pleasure car hire bus fares hs2 tickets are added in

think carefully theres a lot of members on here will give you very bad advice regarding court ,i walked away last time from giving advice

 

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