have a word with the wife 299 Posted May 13, 2019 8 hours ago, LawJaw said: The customer has peace of mind under the Consumer Rights Act and the warranty simply provides a set of instructions on how to make a claim if there is a problem. So, in theory, if the warranty deals with your customer issues successfully you should end up with 100% customer satisfaction. It does not matter if you use insurance warranties, a pot scheme or your own booklets, if your warranty deals with your customer issues at a cost you are happy with, then it is worth every penny. excellent ! i keep telling some on here , a warranty is a addition to there rights ! Share this post Link to post Share on other sites