It's me 615 Posted February 28, 2019 2 hours ago, trade vet said: Hols? That’s no excuse,I am in Mallorca now. can i just have 2kg this time please Share this post Link to post Share on other sites
justlooking 48 Posted February 28, 2019 On 2/27/2019 at 0:42 PM, ExCouncilJobsworth said: Received an email today. I bidded in person so i am a bit surprised. "Hi Could not get through on any phone, just want to confirm the purchase from yesterday for the Volkswagen Golf. If you could let us know when you are paying and collecting, and also provide us with a contact number. Thank you." My response as follows: "My number should be on your system as i have been contacted before. I thought BCA only contact when purchases are made online only? I am on a gold card and will pay and collect within the time frames of the gold account and i suggest you check these before making contact less than 24 hours of the auction ending demanding to know when i will be collecting when it has been less than 24 hours! Absolutely disgraceful customer service. Regards" I wouldn't see this as 'absolutely disgraceful customer service', in-fact, they had initially tried to contact you on the phone to no avail, some people don't know how to write polite, coherent emails, as someone has alluded to, maybe they're working a Zero hours contract with little or no training. Good on them for trying to get in touch to ascertain when you're picking up!? Share this post Link to post Share on other sites
