williamblackshaw 43 Posted November 1, 2013 We are getting pressure from our manufacturer to have video health checks, has anyone adopted it who had a strong robust vhc process prior and seen an increase? I would guess people who use video have given it focus and hence results, any area of your business that has focus will get extra results Share this post Link to post Share on other sites
James Baggott 227 Posted November 1, 2013 I think these video overviews of what has been done during a service or what needs to be rectified are a great idea. They open up the professionalism of dealership's engineers and show customers there's nothing to hide. As a consumer I would believe a dealer a lot more of I was shown the wear of my brake pads before they were replaced or the wear of my tyres. I think it's a brilliant idea and one that needs to be rolled out across the industry to improve transparency. In the end, customers who trust you are customers who are likely to return, surely? 1 Share this post Link to post Share on other sites
Andy Entwistle 96 Posted November 7, 2013 Why are they asking for this, is this to cover them from a quality point, or to cover you against spurious customer claims? Share this post Link to post Share on other sites
