Guest Posted October 23, 2013 I know that motability isn't the glamourous side to our business. Firstly, let me hold my hands up - Having been a car salesman I never got excited about the prospect of dealing with a motability customer. Bearing in mind these customers can face real hardship and challenges on a daily basis, should we not be making the purchase of a car a pleasure and not a chore? How well do we look after "all" our customers. How well do we consider the experience that our customers receive? Share this post Link to post Share on other sites
James Baggott 227 Posted October 23, 2013 Surely a customer is a customer at the end of the day? Where there purchase is being funded from shouldn't matter. Give these people a brilliant service and they'll tell others - isn't word of mouth the strongest form of advertising? Share this post Link to post Share on other sites
Guest Posted October 23, 2013 That is absolutely spot on, and I couldn't agree more. Sadly, I suspect that it is not the norm. Share this post Link to post Share on other sites
Andy Entwistle 96 Posted October 23, 2013 Given that the motability fleet is the largest fleet in the UK, i imagine that most dealers actively welcome Motability customers in. These are also generally a good source of low mileage stock. Most don;t cover many miles and while we have all seen those with every panel dented, most are fairly well cared for... Share this post Link to post Share on other sites
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