BCA-Edinburgh

[steve1958 0]

we have a vehicle for collection at BCA Edinburg, we were originally going to collect it on Friday, however due to storm Bert and heavy snow in Scotland we put off collection until Monday (today) however when the pre-arranged transporter arrived at BCA Edinburgh, they would not release the vehicle until a 1 day (£12) storage charge had been paid, by the time i frantically paid it via bca's online portal the transport driver had left the site, due to having other dropoffs and pickups to do, i really think BCA and in particular BCA Edinburgh are incredibly penny pinching and with an uncaring attitude, they could not care less about 'weather excuses' as they put it, (storm Bert ranks as one of the worst storms in years!) now i have to re-arrange the transport collection, with more subsequent storage fees being incurred.

[trade vet 704]

5 hours ago, steve1958 said:

we have a vehicle for collection at BCA Edinburg, we were originally going to collect it on Friday, however due to storm Bert and heavy snow in Scotland we put off collection until Monday (today) however when the pre-arranged transporter arrived at BCA Edinburgh, they would not release the vehicle until a 1 day (£12) storage charge had been paid, by the time i frantically paid it via bca's online portal the transport driver had left the site, due to having other dropoffs and pickups to do, i really think BCA and in particular BCA Edinburgh are incredibly penny pinching and with an uncaring attitude, they could not care less about 'weather excuses' as they put it, (storm Bert ranks as one of the worst storms in years!) now i have to re-arrange the transport collection, with more subsequent storage fees being incurred.

That’s really bad,surely your BCA credit facility is more than £12 ! I would be speaking to the auction manager . They used to nice people at Ingleston.

[steve1958 0]

its impossible to get through to the manager at Edinburgh, they really don't want to know, we've just added up all the BCA purchases we have done in the last 12 months and it comes to about £500,000 yet they wouldn't release the vehicle over a lousy £12 until it had completely cleared their online payment system 

[trade vet 704]

9 hours ago, steve1958 said:

its impossible to get through to the manager at Edinburgh, they really don't want to know, we've just added up all the BCA purchases we have done in the last 12 months and it comes to about £500,000 yet they wouldn't release the vehicle over a lousy £12 until it had completely cleared their online payment system 

I would be emailing the manager for an explanation,give him a headache.Surely Storage fees were invalid anyway when the Met Office was issuing severe storm warnings to travellers from the middle of last week.It is very unfair that a substantial account holder could now be billed by their transport company for an aborted collection caused by BCA ‘s mistrust that you will pay them £12.Major problems I usually accepted but stuff like this really got me annoyed.