SmartGarageSolutions

Could I ask if the issue is lack of visitors to your forecourts, or just a lack of enquiries (phone or email) in general - Is converting an enquiry into a viewing the issue for some of you guys?

I guess it depends on the marque/s that you sell... If it is something a little harder to find or exotic, customers are going to enquire from further afield and may want to purchase over the phone. Years back I once bought an Audi from Belfast 'unseen' and flew over to collect it. But the dealer gave me lots of confidence in the condition and was very honest on the phone about the very minor scratches. Its all about building confidence through transparency and trust. But ultimately I agree, your customers should come to you and as long as it is 'as described' or the true condition is shown in photos and videos, then you have nothing to worry about!

Our customers use video to help with distance selling - as they can offer a full walk-round visual inspection of the car and answer any questions. Reduces the risk of confrontation when delivered. If you only sell a few cars like this, you could just use your mobile phone to create the video and email it to them?