Rory RSC

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Posts posted by Rory RSC

  3. Posted

    Best would be speak to your accountants would it not?  classed as a loan outstanding ( Creditors)  

    You would think it would be a good place to start but the conversation resulted in more questions than answers. 

    They have suggested not showing the stock funding loan anywhere in the accounts at all. To my mind this just simply cannot be right. For each vehicle purchased on stock funding we are making still prepping the car and each funded vehicle will still have prep money tied up in it which we do account for.

     

  6. Posted

    Every car is ready for same day drive away. 

    Cant budget what's needed without doing that. The MOT situation has never been an issue for me as the stock cars will only do a couple of miles once MOT tested. 

    Helps cash flow instead of having loads of cars sat in our yard waiting for collection. 

  9. Posted

    We always have a new MOT on every car. We have our own workshop and MOT externally. We spread the work between 3 local MOT stations. 
    We always ensure a clean MOT and do any advisory jobs.
    For the most part we do the work first then put the car into test and have a high pass rate. Changed this so that we now MOT and let the car fail we then do the failure jobs plus advisory jobs and keep a copy attached to the certificate. On a car that passes but for example has an advisory like front pads low or osr tyre low we then replace the offending item and the MOT centre checks over and stamps the test.

    Combined with a mechanics PDI report and an external MOT I think it would be difficult for a customer to prove a fault was present at the time of sale.


    Only one customer has mentioned the 30 day right to reject so far. A customer has had the back box fall off a Mondeo after driving almost 2000 miles in 3 weeks. I explained that the fault was not present at time of sale and he came round. The AA recovery guy that came out to him had told him about right to reject....not impressed as the AA cover was provided with the warranty we offer on the car!

  12. Posted

    1 Car you can can always retail quickly, take a good margin out of and don't seem to need big prep bills?

    For me it has to be Petrol Rav4's. Really low in the book, sell quickly and always do good margin out of them. Most seem to be pretty well cared for with good history. Not many people seem to want them at auctions. Probably signed a death warrant here but never had one come back, yet - touch wood etc.

  16. Posted

    I would do it. Ask for a bank transfer for payment in full and get them to put the reg number as the reference. 

    Alternatively take the card payment over the phone using post code and house number to ensure a match. Then when delivering the car ask to see the card they used to pay along with photo ID.

    Personally I would be delivering the car as a delivery agent not arranging a test drive etc on the customers door step. In my opinion you are delivering a car that is sold and purchased not travelling 200 miles for a customer to have a think about it and try and haggle you down on price. 


    We have probably delivered 4 cars over the last 6 weeks and they do tend to go smoothly. I always vet the customer as much as possible over the phone, google search the location, ask the customer if they are happy to drop the driver at the nearest station. 

    Most people/customers are nice and not scammers.

    Get it sold Max another one out the door.

    • Like 2

  17. Posted

    We do a few deliveries and sell cars over the phone. I think also it will play a huge part in the future of the trade. For many people cars are simply white goods.

    My main concern with them is customers going legal on us and wanting to cancel although as of yet not an issue. I do have very good faith in my cars but sometimes things just go wrong or alternatively customers can be a bit loopy. We had a Mazda MX5 that we delivered from Cheshire to the South coast. Customer was a bit annoyed when they realised it was a 2 seater and not a 4 seater MX5 like the other ones they had looked at in person....

     

    • Like 2

  18. Posted

    A lifetime ago, when I was working for a North London Toyota dealership, a Mr. Penas (yes, spelt that way) came in. 

    This was possibly my most unprofessional episode in the business. I sat him down and started taking his details and going through the process, all the while trying (and failing miserably) to stifle the laughter.

    He gave me my get out of jail free card by asking about payments. Straight to the BM's office where I lost it completely. I pre-warned him and he lost it too, then came out to second face him (I couldn't speak!!). He also tried & failed to have a professional conversation but we caught each other's eye and completely lost it.

    That poor guy probably still hasn't managed to change his car.

    That has just cracked me up.Once something sets me off laughing I can't regain composure. 

  21. Posted

    I no longer use the Razor sites but what I used to do was in the header text box type Sorry now sold!!! 

    You  can then tick a box that stops the car featuring on your autotrader advertising package but still shows on your website for as long as you like.  I usually did that until the customer had collected the car and to make us look like had sold a nice few cars. 

     

    • Like 1

  22. Posted

    You know when you get a part ex and you look at it, look at the customer and their angelic little 2 year look back at the car and think you drove that here? From 150 miles away? On a motorway. 
    1 week later they complain the air con needs re gassing on their new roadworthy purchase..... 

    • Like 1

  24. Posted

    I use close brothers. Found their rep to be very helpful and knowledgeable. He has taken us on a night out recently and given us a healthy bit of stock funding with some quite flexible options. 

    Motonovo came out, turned their nose up at my premises and never bothered getting back to us.

    Close have the added benefit of using a broker for the declines which can quite often get placed with high rate companies and are a good means to getting the deal done.

     

    Finance commission payments are a nice bonus at the start of each month also, cant complaint about that.

    • Like 1