Steve92

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Posts posted by Steve92

  3. Posted

    We sold a Z4 at the weekend and a ML i collected monday sold yesterday, i've got to take that to the shipping company tomorrow.  Currently 4 sold and gone, 3 with Deposits waiting to go. Phone is quite, email is quite ....

  10. Posted · Edited by Steve92

    3 hours ago, TD said:

    So how much do you all take as a non-refundable deposit then?

    We take £300 in the form of a contract to purchase non-refundable deposit.

     

    For us we nearly always take £500, in some instances we take more such as if a private plate is involved. So if someone put down a deposit over the phone, turned up and the car wasn't as described then we would refund £500. If they turned up and didn't like it then it would be between £0 and £500 that we would refund. If they failed to show then they would get between £0 and £250 (depends on circumstances)

    If someone arrives at the showroom, puts down a deposit but its subject to finance approval and they failed the credit check then we would refund the £500

    If they visited the showroom, test drove, agreed a price then changed their mind we would refund £0 to £250 depending on the costs and time involved.

    A couple of instances for us, someone put a deposit on a car, we allowed them 2 weeks to sell there car, at the end of the second week we called to find out how they were getting on, they hadn't even advertised it ... we gave them another week..... then they dropped out, in fact it was near to 4 weeks and in that time we had lost sales and the stocking fee had consumed most of the deposit.

    Another one was a Scirocco, a deposit was placed over the phone, on the test drive they wanted to test the cruise control to which I replied it didn't have cruise control ... they got the full deposit back and I now read every advert to make sure auto trader doesn't do something stupid - even though there is a disclaimer.

     

     

  12. Posted

    https://www.gov.uk/taking-vehicles-out-of-uk/for-12-months-or-more

    I think your right in what your thinking, the actual shipping part and the paperwork that goes with it will be something different. Are you shipping it or is a customer arranging the shipment ? I'm assuming the car needs to be in the customers name and then it gets exported, you couldn't export it while its in the trade or thats what i would assume.

    The country where the car is going will need to see it in the customers name (just like taking a car outside the UK) so the new owner will need to do this.

     

     

  13. Posted

    Ours are all ready to go, it wasn't so bad but at the minute we are changing stocking companies so the stock is our own. The one that's started the query is a 20k car that we have £500 deposit for, the rest is px and finance, so in this instance asking for more probably wouldn't help. It will be 2.5 weeks before they collect.

    I'm going to write something this morning that we will hand out to everyone that puts a deposit down, I'll probably go with

    £500 holds the car for 7 days

    50% for 7-14 days (or whatever the customer will use as a deposit if finance)

    100% 14 days plus

    obviously the aim is to get the car gone not take the customers cash, all deposit is refundable if they drop out with the exception of the first £500) that should cover depreciation,costs incurred, lost sales etc.

     

  15. Posted

    Try dealing with the Turkish, we sold an ml to one brother and bought the other brothers a5, two sets of bartering and I felt like I had purchased a rug at the end of it. Actually they were both really nice although I always wish I could speak there language so I know what they are saying :) 

  16. Posted

    Ok, so at the minute we tend to give 7-14 days but it seems fair enough to restrict that to 7 days but we do need to put that in writing. We do refund distance selling deposits if it's not as described, that just stops them from not turning up. We also refund deposits if they fail the credit check when applying for finance. Our deposits are pretty much £500 every time.

    i think I need to write up a new procedure and hand it over or email it when ever a deposit is taken.

  22. Posted

    Excellent Jim, I'd got the rest, I spoke to the FCA last week and they also mentioned on section 6 it could also be an inclusive/exclusive VAT on the commission, so if you received £100 inclusive of VAT in section 1 it would be £100 but in section 6 it would be £80 - that was the impression i got from her. 

    Its funny how they don't want to know how much you have put on finance only the number of cases, the commission and the turnover.

    • Like 1

  23. Posted

    I'm just looking at FCA reporting and trying to pull together the figures for the reports but on section 2 of CCR007 "Total revenue (including from activities other than credit-related activities)" 

    Is this-

    Total sales figures for the reporting period (lets say sold 10 cars at £10,000 each = £100,000)

    Total sales figures less amount financed (10 cars sold but each one the customer borrowed £5000, £50,000 from sales £50,000 from Finance =£50,000)

    Total amount of credit (the amount financed =£50,000)

    Or is it something else, originally I thought it was the amount financed + commission received but i've now confused myself.