RH Trading

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Posts posted by RH Trading

  1. Posted

    We've had this once, it was as MrC says above, previous owner must have set the limiter to 80 using the stalk also used for cruise control. I just talked her through it over the phone, took 10 mins. make it easy for them to rectify, you don't want to open a can of worms or get him coming back time and time again or wasting your technicians time. if its not rectified over the phone then suggest they bring it in. Lady was more than apologetic but now comes back to us for servicing work because she trusts us.

  2. Posted

    36 minutes ago, umesh said:

    I was asking the question and not stating that The IMDA has such a page, many dealers have clearly been named on here who have sold cars with issues, Me or The IMDA are not judges on anyone or anybody but simply asking should there be a place where dealers can give their experience good or bad with the cars they have bought which may help fellow dealers?

    An open review system which dealers could rate and sellers and have right to reply should they wish to do so. 

    No one wants to slate fellow dealers , this job is hard enough with some consumers, however I feel those dealers who time and time shaft other dealers need to understand we're all in the same game and it can't continue, usually the bigger boys who think we the smaller guys don't matter.

    The answer I guess is yes! something is needed and it has to be fair to all. 

     

    no one wants to slate fellow dealers? apologies Umesh I thought you said the IMDA forum wanted a section to name and shame other dealers. this is dangerous and should be strictly moderated independently and preferably not by other dealers so as not be left up to the court of public opinion. Once bitten twice shy is my experience, however I wont blame dealers if they unknowingly trade something to me where they weren't aware of a fault present at time I bought it. but its proving it and in most cases its your word against theirs. Some traders I avoid due to experience have traded on many cars to colleagues without hassle, its personal experience I guess. Who would moderate such a section on your forum if you had one?

  3. Posted

    1 hour ago, umesh said:

    Lots of debates from so many dealers on here and on The IMDA Forum about 'mis-described ' cars  on various auctions i.e. Dealer Auction seems most popular , many saying the sellers seem to know there are issues with cars but simply not disclosing - many of the dealers on the IMDA Forum feel there is a need to have a section to 'Name & Shame' to worn others to be cautious if these sellers put cars through.

    Would it be useful?

    I also guess the odd genuine car has issues but it's how the seller deals with it once this is highlighted. 

    At the same time name the good ones as they should not be tarred with the same brush, giving evening one more confidence to bid and buy knowing the genuine dealers who do the 'job right'. 

    Thoughts?

    Umesh 

    what does IMDA think Umesh? What are your views on it? Personally believe it needs to be independently moderated and run like reviews and star ratings rather than a "rogues gallery" - leaving it up to dealers to name other dealers on a forum is open to abuse and easily misinterpreted

    • Like 2

  5. Posted

    I had the free package for most of last year, lots of emails but none of them turned into a sale, the guy on the phone offered a 3 month free trial on their standard paid for package and quoted £550 per month for 35 cars if I signed up for 9 months after free trial ended. I didn't take them up as it meant committing to nearly £5000, that was January so looks like I was quoted the new price? Still on freebie at the moment

  6. Posted

    Sales tips and closing techniques? that's for the franchise big boys and the shady supermarkets with their suits and their Pendle trained, admin fee, lava hot coffee, I'll ask the manager, throw in free car mats tricks who don't care what car they put someone in as long as they hit their target.

    Balloons, big wavey men, bunting and boots open? - maybe 20 years ago but the car is 90% sold before the buyer turns up in my experience these days. they usually come for a specific car they've seen online and as everyone above has already said if you handle it right, test drive and don't pressure people, people buy the car - that's not the hard part, that's 10% of the job.

    not sure what you're paying £65-£70 per car on stationary, think that's my stationary budget for the year. are you literally gift wrapping each car?

    if you're the owner operator of a small dealership theres no such thing as regular hours, its 24/7 but I employ 2 people in my sales team and they're fantastic. they work alternate weekends between them, start at 10 and are still here most night at 6-7, depends on how busy we are. we have live chat and that's always on and responded to within minutes.

    we ditched shirts and ties about 5 years ago and have some nice branded uniforms, cargo pants, polo shirts and fleeces, buy in bulk with a range of colours and the guys love them.

    its all common sense tbh. people aren't stupid in my experience and can spot when you're coming on with any sales techniques - we had someone in at the weekend, they looked at Q5 S line, lovely car, £25k, they went away to look at another at local Audi main dealer but came back and bought ours, they said they didn't like the pushy sales person who didn't really car about them - nothing wrong with the car. that's where we win, as small independents we can give so much more than some of the big boys by NOT being your stereotypical dealer

    • Like 2

  7. Posted

    Its a tough decision as there are so many choices out there and getting it wrong can have massive impact on your business so don't rush your decision or purely base it on price John. Like anything you get what you pay for with websites

    For me its Click Dealer, been with them for nearly 2 years now due to many reasons. Service, price, functionality, speed, website traffic tools, aesthetic design of website, mobile optimisation (very important), the back end DMS functionality, the way they seem to continually update and invest in growing my business, give me insight and data on response, finance functionality, ability to run invoicing, which channels are working and which clearly aren't, enabling me to work out my ROI and stop wasting money on motors, eBay etc. Had experience of GForces in the past, they charge for every small design change and I think are better suited for larger main dealers and supermarkets.

    Not had experience of any of the others so cant say but did look at Autoweb when we moved away from GForces but they didn't get back to me after initial enquiry and I had to ring them several times, spoke to 2-3 different people so gave up in the end, however this is just my opinion, my friend has a cardealer 5 website and is happy with it.

    BTW I don't work for Click and Im not on commission :) 

  8. Posted

    On ‎06‎/‎04‎/‎2018 at 11:14 PM, Mark101 said:

    Because there’s no history doesn’t mean there has not been any servicing, just that the owner was unorganised or not bothered about keeping the records up to date.

    You get a feel for a goodun or a totter and if the car looks right and the price reflects the lack of proveable servicing - I’m in

    If you've got time, try and track down the service history. Its happened to me a few times buying at BCA with no books or service history only to track down copies from the main dealer. sometimes ex company cars don't carry the history as the driver couldn't be arsed, its not his car, but 9 times out of 10 it has a book full of main dealer stamps, particularly ex lease vehicles

  9. Posted

    Been a very busy end of March and Easter bank holiday for us. 36 cars sold in March and better still zero comebacks (so far and quickly touches wood) only 1 where an A3 had a slow puncture but I'm not counting that

    This will be a record month for us, we stock around 30 and aim for 40 days stock turn and around £750 ppu which we've also hit. Saying that I've probably completely jinxed April but have 3 on the board already so not looking bad so far, long may it continue

  10. Posted

    Used to have a Snapon Modis but went obsolete last year and baulked a little at the price of the replacement 

    we've used an Autel Maxisys Pro MS908 for past 6 months and must say very impressed, better than the Snapon or Mac . Big selling point for me was the fact its blutooth/wifi so can throw away the cables, very tough as well, as been dropped by clumsy technicians more than once but still absolutely fine. think its was about £1100 + vat but worth the money. I'd recommend buying a spare sd card and backup just to be on the safe side

  11. Posted

    Agree with all of the above, make sure you're aware of your commitments to them as well, don't jump in bed with the first company who makes you an offer, or sign up for a long term commitment. There are plenty of finance houses out there, we've used 5-6 in the past, and still use Close and Santandar  you've just got to pick the one you think works best for you, helps support your business as well as offering decent commissions

  12. Posted

    On ‎22‎/‎03‎/‎2018 at 5:29 PM, trade vet said:

    OK,but how much do you pay AT and for how many.I am amazed you are happy to pay £7k more than your neighbour for the same number of cars.I go back a long time aswell,we used to spend £2k per week in the mag,we must have spent over £2m with them since 84.Apparently they give our guys £170 per month loyalty discount,while a franchised dealer with less gets £800 !

    He's got the same number of cars but he's on the billy basic start up package as he begrudges spending a penny. I do pay more, but I get more. He's paying around £1800 for 30 cars and selling 13 cars (give or take) from autotrader per month. His cost to sell is around £138 approximately.

    Yes - I pay more for 30 cars -  £2593 per month for 30 cars, From the autotrader - I sold 22 cars in Feb, January 28 cars, December 19 cars, November 25 cars, October 29 cars, so far in March I'm on 29 cars. Total spend for past 6 months = £15,558, total cars sold as a direct result of AutoTrader in last 6 months - 152. Cost of sale per car = £102 average for last 6 months. and I still think I can do better. My average net profit per car is £769, total net profit from those 152 sales in past 6 months is £120,232 as of today so my dms tells me.  He's a bit old school John (neighbour) and see's it just as a massive cost rather than an investment, doesn't really monitor, he's in almost daily though asking me to icontol some of his cars the cheeky bugger, he actually stocks about 50 but says he cant afford to advertise the lot.

    So short answer is - Yes I'm happy to be paying more because I'm selling more and its actually costing less, its just simple maths. it works for me, speculate to accumulate and all that. I take the emotion out of it, I don't like everything the autotrader does and disagree with many of the new things they've brought out but its by far the best channel of selling cars for me - that's what my facts are telling me regardless of what I personally think 

    how many cars and how much profit made on those sales have you received for your £2m investment Trade Vet?

    • Like 1

  13. Posted

    34 minutes ago, met said:

    Perhaps Car Dealer Magazine can ask for a quote from AT in response to the hoards of unhappy customers leaving to advertise elsewhere?

     

    Why?

    if it doesn't work cancel, no one is forcing you to advertise on the autotrader, I cancelled motors cause it didn't work, I'm not angry or mad about it, it was business, I cancelled findandfundmycar cause it didn't work, I don't complain, lesson learned (expensive lesson) I reinvested my money in something that worked better. I'm not delighted at the prices but am more than happy with my sales levels and profits generated as a result. cant understand why some dealers still use them if they're not selling cars and measuring the net profits returned - well done Arthur for being brave enough to cut the ties as he cant make it work for him. I have videos on all my cars, minimum of 50 great photo's 165, 5 star reviews. I'm not the cheapest but make sure I check my prices weekly as per my reps advice.  I'm not bragging but had a record January, not great feb and a very healthy March so far. Looking through my click dealer, leads and sales so far -  78% of them came out of area from leads generated by the autotrader. I don't advertise anywhere else as they don't work for me.

    as for prices being different, I have a different package then my friend over the road but we both have 35 stock contract. I pay around £600 more than him per month. I think I get more for my money than he does as he is daily whinging about autotrader, he tells me he sells between 10-15 cars a month from them but he's on a cheaper package so gets less. You pay for what you get.

    I'm old enough and ugly enough to remember advertising in the midland autotrader where it cost £30 for a double spot with 1 photo and 27 words, its a different world now and a different market but I'm selling more than I did then for less cost overall.

    if you can make it work, sell cars and make a decent profit then happy days. If not then there are plenty of other channels out there, pick one (or 6) and make it work for you.

    • Like 2

  14. Posted

    34 minutes ago, Arthur thicken said:

    It shouldn't matter who you are, it should be a price per car perhaps in banding, say 10-20 cars 20-30 cars and so on. Back in 2012 PSA wrote me a letter to say they no longer saw value in the franchised dealer AT supported deal, which at that time was £5.25 per car, they thought it was too dear. Apologies if you don't know  but PSA are Citroen and Peugeot. That's b******s about franchised deals differing from non franchised, their sales director told me a few years ago there would be no franchised dealer discounts, just ask yourself, why wold AT give discount to a dealer because he's got Citroen signs up and you haven't.

    £14.42 per car per week. A bit stiff Trade Vat.

    £15.10 per car per week, nothing is the same here is it, no one cheaper than me yet and if you say you are I expect you to do me the same courtesy of putting your invoice and contracted numbers on here..

    let me get this straight - the only way you're going to find out if the autotrader is working for you is by cancelling to see if it doesn't have an impact on your sales Arthur?

    as a franchised dealer do you have a marketing department? I'd be giving them a right kick up the arse. do they not measure it for you? I'm very surprised. My Click dealer website shows me exactly where my traffic is coming from. My call monitoring system shows me exactly how many calls I get and from where. I know exactly to the penny how much I spend on advertising and how much it costs and I budget and change campaigns accordingly, cut out what doesn't work, give new starters a few months trial and monitor and measure every penny. I notice you said before you're spending £900 per month on findandfundmycar yet you said you hadn't sold a car from it? that to me is expensive. get complaining to them

    we all wish the autotrader was cheaper and this has been the perennial cry from dealers for past 20 years, its nothing new. to be honest I don't care what anybody else is paying, I care what I'm getting. what does it matter if Arthur is paying less - its not working for him. even if it was free - its not working for him

    I cancelled AT thanks to some really bad advice 2 years ago for 3 months and encouraged to try Jim Reids autovolo and was the worst 3 months trading I had in 20 years (sales dropped from 30-35 to 11 per month)

    I posted this earlier on a different thread

    Motors - Cost £480 pm - 30 cars advertised  - 3 emails, no sales in 6 months. Profit from sales as a direct result of Motors - Loss of £2880

    Findandfundmycar - Cost £245 pm -  30 cars advertised no enquiries no sales in 2 months. Profit from sales as a result of findandfundcar - Loss of £490

    AutoTrader - Cost £2593 pm - 30 cars advertised - 57 phone calls, 19 calls from mobile app, 17 emails, 7 part ex leads (no deals) 4 finance leads (2 deals done) 22 direct sales - LAST MONTH! - Profit from sales as a result of autotrader £14,107 (net after advertising)

    I wish it was cheaper and am not overjoyed with paying more but would be even more pissed off if I was paying that and not selling any cars or making any profit.

    cancelling to see if you can do without it seems like saying I don't think I need oxygen so will try not to breath for a day

    Question for Arthur - are you expecting to sell more cars or less due to this? Good luck

    this is my own opinion, I know it doesn't work for everyone and it does for some but I encourage everyone to measure, if it doesn't work cancel - find what works for you but. don't make the mistake I made 2 years ago. things are tough enough as they are guys

    • Like 2

  15. Posted

    Click Dealer all day long for me. great guys. I recommend you have your own website Mark, it builds trust with buyers - they may suspect something if you don't have your own website in this day and age - I advertise all my 40 cars on the autotrader and monitor it religiously. I have my own tracking software that shows people find my car on AT first, then for some reason many of them go onto Google and type in my name to find my website (even though there's a big visit website button on my adverts) Don't exactly know why they do it but it must be how they research. Anyway having your own website is very important, In nearly 20 years I've had 4 different providers and swear by the Click Dealer guys

  16. Posted

    Thought this was going to be another "slashing wrists" post about how terrible it is, glad we're all doing OK though, there's enough doom and gloom out there without us talking one another into depression, decent start to March, 35 in stock, 13 sold so far, January was a record for us, Feb a little quieter, always tends to be for us but thankfully decent margins in all. Like Arfur Dealy says, the age old problem for us is sourcing stock, never have a issue with selling but spend almost as much time now out buying and going further and further afield, trying to avoid the auctions like the plague as prices are getting further and further away from reality. 

  18. Posted

    4 hours ago, Arthur thicken said:

    We’re also with motors with ivendi finance calculator attached, only added recently, we started getting email enquiries, we initially thought it was find and fund, it turned out it was motors, the find and fund uses the ivendi platform, so I sent an enquiry to myself, it appears similar in the email, but look closely and they’re different. We’ve had nothing from find and fund, we said we’d do an initial 3 month period, we’ve been charged £895 per month, I told them people on the forum were paying a lot less, the reply was everyone pays the same. We have 125 cars, can anyone shed some light on this, as a few have quoted £200 to £300 for 120 cars.

    You've been charged £895 per month for 125 cars?

    No I can categorically say everyone isn't paying the same then, My bill was £325 + vat per month for 35 cars. I was told that some of the supermarkets were free of charge due to them being desperate for cars. I cancelled due to zero response, the motornovo rep tried to hold me to 12 months, it was a real headache but they finally agreed to let me cancel but only after I threatened legal action (I do notice my cars are still on there though so half of me is expecting another bill)

    So for 3 months you'll have paid £2685, and you've not sold anything yet? hope it picks up for you

  19. Posted

    13 hours ago, NoMargin said:

    Seriously what's up with MOT testers  and trolling advisories... Is it because they can? Few examples of potential purchases:

    -Dots on front wiper blades

    -Brakes making a noise

    -Unable to check passenger seat belt as babies car seat fitted, car seat very loose

    And whats with the engine covers and under trays fitted... Aren't all cars fitted with them nowadays. 

    My beautiful 2006 Honda Civic 2.2 diesel, complete with sat nav and cruise control, had been flying through its Mot every year without no advisories. Last year it failed on... A side light. Tester had the cheek to fail it then proceed to fit a new side light bulb then pass it, then bill me £2.50 for the bulb. Cars due an MOT this month, wish me luck and pass me the whisky. Rant over and good night! 

    I have an MOT testing area and to be fair we have to apply the same DOT measures against every vehicle - we're not given any wriggle room at all, and are inspected regularly. its a very rigorous procedure and a lot of red tape involved. if the tester didn't follow the above then I bet the odd person would complain and the testing centre would be stripped of its license

  20. Posted

    6 hours ago, Arthur thicken said:

    Has anyone done any good with motonovo’ find and fund?

    No - not an email, finance enquiry, phone call, nothing for 10 weeks. The most expensive advertising I've ever done, @ £7 per car they are well and truly shafting the dealers, people talk about AutoTrader being a rip off but at least it works, on top of that I was told by my motornovo rep (who up till this fiasco launched was fantastic but now very cold) that this will mean my commissions might be cut. Aw well, more business for Santander.

    this whole site should have been free to dealers to advertise stock until we start getting a response then charge us a fair price to advertise, not paying for a promise that it might one day in a few years time might, just might deliver some sales. I couldn't believe from day one they were asking dealers to pay £7 per car, tying them into long contracts then saying they were using this money to market themselves. So really no risk to Motornovo, no initial outlay on building audience and no marketing cost as this was already covered form the dealers pocket

    MOTONOVO - if you want it to work, give it away free till its worth charging for. you'd then get all the cars from dealers instead of the paltry 60,000 cars you have on there which in turn would drive people to come to the site. You're going to fail but you wont care because its cost you nothing - you're getting hundreds of thousands of pounds every month from dealers and not delivering, just speaking for myself here but hate wasting money

  21. Posted

    hahaha - reminds me of that Cadburys advert with the little girl emptying her pockets to buy a block of chocolate for her mum, An ex cricket club greenskeeper once tried to part ex a motorised roller many many years ago.

  22. Posted

    Always amazes me how far people will travel and NOT buy. early January couple came up from Exeter, must have driven nearly 4 hrs, test drive an A3,  loved the car, all the right noises, happy with the appraisal of their car, then BANG! proceeded to pull out print outs of older, tattier, higher mileage A3's with less spec and said obviously ours was over priced compared to all these other examples and went on to demand a reasonable (in their words) discount of £2000 off the £9500 we had it up for. I politely declined, went through the discrepancies of the print outs one by f@&#ing one. they just didn't seem to care, after a while I said obviously we weren't going to do business, thanked them for their interest and wished them a safe journey back to Exeter. They spent another hour sat outside in their car talking before they drove off. I wish I could end this on "they rang back the next day to offer the full amount but I'd already sold it in the mean time and took pleasure in telling them that" but nope, just never heard from them again, it was another 3 weeks till we sold it to someone from Sheffield for £9350

  23. Posted

    2 hours ago, Earunder said:

    At the end of the day there is no point being bitter and arguing with ourselves over what another company are charging.  Everyones comments and opinions on here are in actual fact mostly correct.  On a cross subject along the same lines in my personal aspect I am an avid Arsenal supporter and until 3 years ago had a season ticket with my father and a few friends which would have extended to an additional 1 due to the coming of my son ( End on June :D ).  We all cancelled our season tickets due to the insane prices and lack of "value for money" which Arsenal were so quick to throw down our throats as an excuse to charge so much.  There used to be a waiting list (7 YEARS!) for the season tickets and even though we cancelled 3 years ago, this season already I've had 2 reminders of "Don't miss your season ticket chance for 2018/19 season..."  It goes to show if you charge sooo much for soo little things will back fire.  Arsenal stopped spending money on good players, over paid for average and now have a manager who dictates if and when he will go.  That's just pure ignorance and a lack of business acumen and sadly for us supporters things are going to get worse before they get better.  The point is that Arsenal are now not getting the income from merchandise, food sales, drink sales, etc from the crowd as it's getting lower and lower with less people turning up.  Yes they still have the seats sold but they lose on the rest of the products to be purchased and in turn their performances will have an effect on the commercial deals that are due to be re-negotiated.  Autotrader are not doing that, they are spending, they are trying to stay ahead with new products, like the finance search they just launched and spent millions advertising.

    Everything has cycles.  At the moment and in the last 10 years AT have been on top and they have rightly been on top due to the amount of research and money they put in to be there.  It's not luck, it's not chance it's them doing their job correctly and ensuring they have the audience to be able to promote themselves and in turn the dealers that advertise with them.  They are a platform, nothing more and nothing less, but we don't have the budgets to do all these huge advertising packages.  Yes they are expensive, yes I've cancelled with them as it worked out we were spending just over £1,000 per sale.  Until you sit down and work out what the stand in value it costs per sale then you actually really do not know what it costs you to advertise with them.

    Like I say, everything has cycles and where they are they have to spend fortunes to stay there as it doesn't take long for a cycle to shift.  I know many a dealer who love AT as they only advertise with AT.  I know a few dealers who only advertise with Facebook.  I also know a few, like myself, who advertise with CarGurus, Ebay, AA and Facebook and all do ok.  AutoTrader is not the be all and end all, far from it.  Just do your numbers and try other things as what works for one doesn't always work for all.

    AutoTrader are top, but that doesn't mean people stop then and there.  They search like most of us do.  When I book a holiday do I just go to Virgin?  No I go to BA, Holiday Supermarkets and google for more as I want the best deal and to make sure I've checked out all my options.  It's the same principle in everything involved in shopping.  Hardly anyone just checks on 1 site.

    (PS - Sorry to throw a side subject of Arsenal in to the mix but thought it would be a good example)

    I feel your pain, Birmingham fan here and surrounded but Wolves fans :(

    • Like 1

  24. Posted

    20 hours ago, AVON VALLEY said:

    AUTORAPER is what they should be called,back in 2012-2013 my friend and i started the "THE MOTOR TRADERS ADVERTISING UNION" I started this because at that time they were trying to get it to £15 per car per week,we beat them and the prise increase was canceled  and only a moderate rise was implemented,this is a cruel and unnecessary rise,in our area (Bristol) garages are shutting down,4 so far this month,if you are with auto trader its about being the cheapest and they advertise on you pages finance shutting down another of our revenue streams, a race to the bottom i call it.I WILL be starting this up again but i am not going to pay for it all AGAIN the last time it cost my friend and I .If you car dealers want to start a sustained attack plenty of bad press for Autotrader join, we need to stick together the last time our membership was up to over a 1000,Car Dealer Magazine took up the story and so did the Times i only stopped last time as i had a personal tragedy,Iam back on my feet and ready to do this again, if any of you want to join please send your Details to email avg@avg123 "ITS TO EASY TO DO NOTHING AND THEN MOAN"My stats for last month for leads were 2800ish google leads 700ish direct to my website about 90ish auto trader gumtree about 80 ish FOR FRACTION OF THE COST OF AUTOTRADER then ebay then aa.

    DON'T MOAN LETS STICK TOGETHER!!!!!!!!!!!!!!!!!!!!!!!!

     

    I remember advertising in the midlands autotrader in 2004, about 10 emperor spots (£35 a week) at first, then went to a half page at £680 for one week with 20 cars on it. for that I got a grainy black and white half page with about 15 words maximum on each car that went out to the Birmingham area. I remember Gerry the rep taking my photos on a Monday to get them in for that Friday and by the time it came out, about a quarter of the cars had sold so wasted cash, and a lot of the time the photo would be wrong or phone number wrong and theyd just say, have a free credit for next week.

    Anyway point being it cost a lot then for a pretty shitty magazine but it worked and we made money. today it costs me about the same for a decent website that sells me more cars and I'm still making decent money. Its not a question of suck it up, if you don't think its working and you're not making money from it cancel and try something else. I'm not a fan of the prices, wish it was cheaper as does everyone but it WORKS! if someone worked half as well like motors or fleabay or Scumtree theyd charge just as much wouldn't they? the dearest advertising is the advertising that doesn't work - findmycarfun.com - DIDNT WORK for me and cost me money, Motors - didn't work for me and cost me money. AutoTrader works for me and makes me money. and you don't need the Motoring Advertising Union as you've already got the IMDA to sort things like this out. btw Ive never known them to drop their prices or not have an increase Avon Valley - when was this? have I missed something?

  25. Posted

    On ‎19‎/‎02‎/‎2018 at 7:45 PM, BHM said:

    Reviews aren’t worth a w**k in my opinion. 

    Love reviews, customers always comment about mine, might not have sold me any more cars but it certainly helps differentiate me from Fred in the shed down the road who purely sells on price and doesn't give a toss about aftersales or service. Had a gentleman at the weekend travel down from Stirling for a Focus at the weekend who said he read all my reviews before he set off and knew he could trust me. Still each to their own I imagine but don't understand why you wouldn't use them. People can leave reviews about you anywhere nowadays so better to look after your customer and send them a review request than sit and wait for the eventual bad review, would you book a holiday without checking out the hotel on tripadvisor?

    • Like 2