Rosemotors

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Posts posted by Rosemotors

  1. Posted

    Hi All

    Gumtree rang me this morning to tell me my account had been hacked.

    I'm normally pretty savvy when it comes to hackers etc but this time they had me. I had an email enquiry and part of it was a p/x request with a link to their car on Gumtree. Of course, it was a phishing account but I didn't spot it. Entered my Gumtree details and thought no more of it.

    It could've been a lot worse. Be careful guys!!

  2. Posted

    Rosemotors - to me that seems AWESOME numbers - Well done ! We all have 'those' don't we ! If we don't have those we'd think this job was like a walk in the park ! 

    Thanks Umesh

    That's my best month since opening (a year tomorrow). Shame it doesn't reflect in my less than bulging bank balance as it all goes back in, renewing and upgrading stock, but I couldn't be happier.

  5. Posted · Edited by Rosemotors

    She bought an 06 plate Zafira auto with 21k on the clock.The gearbox has gone. He's offering £300 and she pays the rest. He's self-warranted so I can see what's happening but I don't have the whole story.

    After 6 weeks, with the car unusable he needs to be fixing this.

    (Disclaimer: I know customers lie. Especially on Facebook selling pages when They're slagging dealers. She said she'd paid £5k for this, which seems a tad unlikely)

  6. Posted

    There's two schools of thought with this. I'm of the view that warranty firms give you a perceived credibility and self warranty is open to perceived abuse of the consumer's rights.

    Others might say you end up paying twice (and sometimes you will).

     

    I've been talking to some poor lass on Facebook that just (on the face of it) got shafted by her dealer on a car she's had 6 weeks. The temptation to do this when cashflow is tight (it always is) can be too much for some.

  10. Posted

    I can't believe I'm just 2 weeks away from this.

    I want to do something for suppliers, customers and the community but I've never seen them done well ("Sales Days" at all the main dealers I've worked at have been mostly dead affairs).

    Obviously Christmas springs to mind as a theme, and quite how I've sold a single car without balloons escapes me, butI figured you guys might have a few do's and don'ts, some general ideas etc

    • Like 1

  12. Posted

    When I opened I had the card company that my bank recommended to me come and see me. But they wanted a business plan, which surprised and irritated me (there's zero risk to them, so why did they need it?).

    In the end I went with WorldPay. Easy & competitive.

  14. Posted

    Unfortunately I've created a rod for my own back. The RAC Assured scheme gives a (perceived) quality assurance to customers (and I've already had an increase in footfall with people saying it's directly because of RAC that they're there).

    The downside means having to sometimes reject cars on economic grounds. The car I was whingeing about was a perfectly good retail car (and sold too!!) but was just one of those where all the small bits that we normally shrug off and do came together in one massive bill.

    Returning the deposit hurt but I traded out of it for a small profit so I really shouldn't complain.

    • Like 1

  18. Posted

    I've never been so glad to have a warranty company on board as when I had a Peugeot 307 Auto suffer a catastrophic gearbox failure on the way home. 

    I was very lucky. I had just serviced it and there was a BCA mech report when I bought it so I could prove the fault wasn't apparent at POS. They sent an engineer out to look at the 'box once stripped and they paid up to the claims limit.

    That company was Centurion Warranties. I'd recommend them based on this claim alone. I've had to leave them to go with RAC (I want their branding) but it was with a heavy heart.

  24. Posted

    If anything was going to convince me to stay, its because Gumtree rang me a couple of weeks ago with too good an offer to refuse, which included 2 month free Ebay Motors pro. And I haven't had a single enquiry yet.

    You get what you pay for.