palomine motors
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Everything posted by palomine motors
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Makes or Models you absolutely avoid buying for stock
palomine motors replied to Nick M.K.'s topic in General Dealer Chat
I stopped buying Renault Meganes, right after i bought a shit load of temic modules. Just play Jenga with the feckers now -
Problem car, problem customer?
palomine motors replied to palomine motors's topic in General Dealer Chat
Offered him that. He doesn't want anything from me at all now. All very strange, think it was a massive try on. -
Makes or Models you absolutely avoid buying for stock
palomine motors replied to Nick M.K.'s topic in General Dealer Chat
Yup, anything can go pop. I have a particular hatred of Vauxhall 6 speed gearboxes of a certain age. The only boxes that have ever gone wrong on me. -
can you do finance and drive away insurance?
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Problem car, problem customer?
palomine motors replied to palomine motors's topic in General Dealer Chat
Rory, so even though he is telling me to forget all about it, feel free to sell his px and he will sort out and pay for his own repairs ( he says a contribution would be nice but not essential) that I should still get it back? -
Problem car, problem customer?
palomine motors replied to palomine motors's topic in General Dealer Chat
Did you read this bit????....... he emails to forget it all, he will keep the car, tells me to feel free to sell his px, and he will fix the car himself and asking if i would like to make a contribution to the repair but not to feel obliged. -
Problem car, problem customer?
palomine motors replied to palomine motors's topic in General Dealer Chat
Thanks for all the replies. With regard to brake issues, of course we would not mess about and treat such problems very seriously. What I can gather from garbled emails and short videos is, Arnold Clark have deemed the brakes to be 'at minimum or below' which he is extrapolating to 'failure'. Yesterday I advised him not to drive the vehicle - and surprised he was driving it back if it was in fact not fit for purpose as claimed - and have it transported back to us. Today he emails to forget it all, he will keep the car, tells me to feel free to sell his px, and he will fix the car himself and asking if i would like to make a contribution to the repair but not to feel obliged. You couldn't make this stuff up! -
Problem car, problem customer?
palomine motors replied to palomine motors's topic in General Dealer Chat
Of course it does! I think my mind is going with this heat. I’m making a few schoolboy errors here, anyone would think I’ve been in the trade 2 minutes, not ten years working for myself. The thing is, I very rarely have issues and never one quite like this. Thanks for the reply -
Problem car, problem customer?
palomine motors replied to palomine motors's topic in General Dealer Chat
Thanks for the advice...... I've not opened the door on his part ex and it came to me with issues and valued accordingly. So I should have told him to transport it back to me. Who should cover that cost as a matter of interest? -
Firstly, hello to all other Car Dealer Mag forumites. I have a little predicament that I'd like some advice please....... I will keep some specifics out of the public forum for the time being if you don't mind. I sold a 16yr old / 60k mile car to a gentleman who lives approx 200 miles from my pitch last month. Prior to him collecting the car, I had the vehicle MOT'd - passed with no advisories, and a pre delivery inspection carried out. All known faults/issues/niggles (sat nav inop, cdl inop...minor things) were noted on both the PDI and order from, which he accepted. He also test drove the vehicle. We agreed figs/ px valuation etc and off he went quite happy. My order forms are from Lawgistics so mention PDI, right to reject etc.... all above board I think. Roll forward 26 days and I get an email stating the vehicle is not fit for purpose and wants a 'repair/replace/refund' as he has had problems with it.... brakes failing, overheating, EGR issues, injector issues, 3 oil leaks. I ask him for the reports to which I'm sent a video of a free health check from Arnold Clark.... very brief to say the least and only last about 30 seconds. Anyway, I like to do what I consider the right/proper/legal thing, I offer the customer a complete reversal of the deal... I still have his p/x and offer to give him all his money back. We agree a return day and time which comes and goes with no sight of the customer or vehicle. I've just called him and he says the vehicle has broke down on him whilst driving it back! My question is, should he be driving it back if he's stating it is not fit for purpose? And if not who is liable for the return recovery costs? And what about damage he may have caused by driving it whilst knowing it has issues? Input would be appreciated.