James01

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Posts posted by James01

  1. Posted

    Afternoon everyone,

    i received a dreaded VAT compliance letter through today saying they are paying me a visit next month. Been in business for nearly 7 years so I suppose I am due one. 

    For anyone who has experienced one any advise on what I should expect would be great as I have never had one before? 

  4. Posted

    Hi guys,

    we seem to have a couple of odd faults with cars recently.

    We have an Octavia VRS 2.0 tfsi which after getting up to temperature then left to idle for a couple of minutes throws up a EPC, EML and light bulb warning then starts to misfire. If you turn it off and on again car runs fine.

    It has been plugged in and shows a cylinder 2 misfire but have changed around coil, plug and new injector but still shows same cylinder fault. Car drives really well just this odd fault when left to idle.

    Any VW experts come across this before? 

    Thanks in advance.

  13. Posted

    Hi stalker I have just cleared the codes and test drove the car again.

    The fault did not reappear and the start stop is working so maybe not the sensor as you say.

    It has happened twice now at random times both on road test with punters! I can’t get it to come back on when I drive it so I’m stumped. 

  14. Posted · Edited by James01

    I’m not sure I got the workshop we use to read the codes, I believe they have some form of snap on. 

    they said there was nothing related to abs but just a code for NOX sensor. 

    Just strange to have a brake and EML light come on together. 

  15. Posted · Edited by James01

    Hi Nick, thanks yes I didn’t think it was NOX related, as you say it always seems to pop up with that code no matter what the issue. 

    Would you not think if it were an abs / dsc unit fault it would come up with a traction fault also? Also strange it sets off an EML fault also. 

  16. Posted

    Hi guys,

    after some help have a fault with a 2010 320i which randomly comes up with a fault on the I drive for “high brake load” and “red engine malfunction warning”.

    i have had it plugged in and all that comes up is a NOX sensor fault. Could a NOX sensor cause this? I have read a couple of post online about brake vacuum pump but there are no fault codes relating to the brake warning message at all.

    Any help is appreciated before I start throwing parts at it. 

  21. Posted · Edited by James01

    22 minutes ago, Tony911 said:

    Just to add customer has contacted us last week saying he is cancelling insurance and the tax of the vehicle and if any damage caused to the car its not his responsibility. The car has been dumped outside on the road 100 yards from where the garage is which makes us believe the garage has used it for parts and not kept it on their property instead left up the road. Question is if dvla take the car away and scrap it would we still have to refund if we lost even if the car has been scrapped? 

    The guy is an idiot, trying to make up rules and laws as he pleases. The car is his and is his responsibility to tax and insure it while in his possession. Any damages caused would not be down to you but him or the garage who have the car at the moment. If the car gets impounded as he has failed to tax it that is down to him. 

    I personally would take a firm stance with him and send him a recorded delivery letter stating that you want he car returned within 14 days for a full inspection. There will be no further correspondence or offers made until the inspection has been carried out. 

    This is your legal right to do so, just like you cannot deny someone their consumer rights, they cannot deny yours. The law is there to protect both parties. 

     

     

    • Like 1

  22. Posted

    3 hours ago, Tony911 said:

    Would the judge not look at the fact we have been to collect the car but due to the garage loosing the keys and telling us it wont drive as gearbox is knackered hence we want a inspection of the car to make sure there is no other faults or missing parts and also if the key is original or a different key with new ecu and locks? 

    Yes the judges are not stupid, they can tell a chancer when they see one. 

    I would take it all the way, worst case scenario you have to refund him but I very much doubt you will have to refund the whole amount if it came to it as it is clear the customers garage which he appointed to do the repairs have been negligent. 

    Also you are fully entitled to carry out an indipendant inspection. The customer refusing you to do so only works against them as you are following the correct process.