Hi Guys,
We're currently with RAC for warranties offering 6 months on 3K + cars but it's costing us a fortune per year and we end up having to take all the calls, moans and deal with the claims ourselves as most customers refuse point blank to deal with them themselves. Last year we did approx 40k in warranty costs and had payouts for claims not totalling more than 10k, plus it's always a struggle getting them to play ball.
We want to self admin warranties putting a figure of £100 per vehicle into an account and building a fund to use. We'll still be doing the same donkey work as we are now but hopefully will be better off financially and be able to be a bit more flexible about what we pay out on.
Question is are the Lawgistics books any good? We use Lawgistics for our legal stuff and find them helpful. Any other recommendations?
Any tips, tricks, hints or things we need to be aware of?
Cheers