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Whether they sign a receipt or not i just cant see this standing up to be honest as surely it infringes the customers legal right to reject the car. You are basically charging them to return faulty goods. Imagine going into currys and buying a telly that goes wrong after 3 weeks and taking it back only to be charged a £200 restocking fee - how would this go down... I would be curious to see what your trading standards chap comes back with.

Hi all, I don't know yet if what we have done is allowed or not as my trading standards chap is supposed to get back to me to discuss but our interpretation in the meantime... we now do a pdi, get the customer to view and agree and sign to confirm condition before driving away, we also have in bold red writing on the invoice, so at point of taking a deposit and also repeated on the warranty form, that, in the event a customer wishes to return a vehicle for refund under the soga, they must supply independant written proof the fault was present at time of purchase and we also get them to read and sign the statement that says that they will be liable for a £495 restocking fee due to additional keeper and 50p per mile used. I have to say, that while we were nervous to do it to start with, the response from customers seems very positive and they then know 'our policy'. It demonstrates to them that we work with an understanding of the soga and they have said more positive things about our 'professionalism' than the bloke down the road who seems a bit dodgy!!! their words not mine.. We also stipulate that the vehicle must be returned to us at the customers expense. POI no one has refused to buy because of it...