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Surely no one relies on guides anymore when you have various on line retail platforms to compare.There are of course conspiracy theories why Cap values are generally well below the market.As for Glass’s,in the distant past it was usually only the franchised dealers who subscribed annually and we like many others would just give a salesman about £2 for the previous month’s issue and work off that.

The bottom line is that Judges do not like car dealers.The Judge is unlikely to know that an ABS sensor is not a big deal.I have unsuccessfully defended 3 cases brought by punters in the Small Claims Court where I thought there was no way I would lose.On the other hand I have won cases against an architect,a builder,a clothing wholesaler and the best one BCA.I think you will need to be able to prove that you offered a free repair and that they refused.Also it is important to make sure they have correctly followed procedure prior to issuing their claim.Was it sold with a new MOT,did you get a PDI sheet signed on handover,did you note the mileage when you had it back.How did you word your signed sales invoice . It is very unfair but selling cheapies these days is very risky and you might have to take your medicine on this one if you haven’t got a good defence which the Judge understands.

Hi mate I don’t know what’s going on here. A lot people who can offer advise don’t seem to reply. I’ve had similar issues to yourself in the past unfortunately and will probably have more in the future. you’d rather refund them money and keep some money for the time they’ve used the car i.e mileage used and their name that’s been added onto the log book etc. I do feel for you mate. Some people just take the piss unfortunately. I bet she’s added a few thousand miles to the car, drove it up and down the country and now just wants her money back thinking her dad is going to cover your losses!!!