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Grantlfc81

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If it's still under warranty, you should fix it. Unless you have actual proof that you didn't sell a faulty product, there's not much you can do, as I know of. It's best to fix it and maintain a good reputation rather than have the client trash talk you to others.

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On 2/25/2020 at 5:36 PM, Grantlfc81 said:

Hi guys,  I have had a customers timing chain snap after 5 months of purchase on a c class Mercedes 60 plate. Car has covered 86,600 miles on hand over.

customer did not want to upgrade to 6 months warranty and now after 5 months is demanding I fix it free of charge.

the car clearly didn’t have any Timing chain faults at time of purchase.  
 

what are my rights as a dealer. Thanks.

grant, did you forget about this post? this is public too.

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