HKQAC 2 Posted December 8, 2018 We've sold a Polo a few weeks back, advertised with a picture of "Bluetooth- audio source on". Now the customer is claiming it does not actually have Bluetooth, although it says this on the screen. Called VW and it actually doesn't have Bluetooth! I don't know if anybody else has found this, but how infuriating for there to be a Bluetooth on button on an LED screen that does nothing. Either way, the customer has expressed its "not fit for purpose" Customer wants us to sort it out. What would be your approach to the situation? VW want £275 +VAT to fit Bluetooth to the car. I suppose purchasing a £15 Bluetooth kit from Amazon is out the question... I can understand the customers point of view, however how are second hand car dealers suppose to guarantee specifications on another companies second hand product? Share this post Link to post Share on other sites
Lucas 9 Posted December 8, 2018 (edited) I'd try everything in the car next time before I put the Ads on. Edited December 8, 2018 by Lucas Share this post Link to post Share on other sites
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