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HKQAC

Incorrect spec

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We've sold a Polo a few weeks back, advertised with a picture of "Bluetooth- audio source on". 

Now the customer is claiming it does not actually have Bluetooth, although it says this on the screen.  

Called VW and it actually doesn't have Bluetooth!  I don't know if anybody else has found this, but how infuriating for there to be a Bluetooth on button on an LED screen that does nothing.

 

Either way, the customer has expressed its "not fit for purpose" :rolleyes: 

Customer wants us to sort it out.

What would be your approach to the situation?  VW want £275 +VAT to fit Bluetooth to the car.  

I suppose purchasing a £15 Bluetooth kit from Amazon is out the question... :D

I can understand the customers point of view, however how are second hand car dealers suppose to guarantee specifications on another companies second hand product? 

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I'd try everything in the car next time before I put the Ads on.

Edited by Lucas

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