Glevum 6 Posted December 8, 2018 I sold a part exchange 2005/05 mini cooper 1.6 manual that had 100,044 miles on it. It was extremely clean and had excellent service history. I explained to the customer that we give a 3 month breakdown mechanical warranty for the major mechanical items. 4 month's and 3700 miles later the gearbox has broken and the customer limped it into her local garage. She then phoned us up hysterically "ranting on" that we had sold her a faulty car and demanded that we speak to her garage and pay for the repair. I spoke to that garage and the gearbox casing was smashed with oil leaking and it needed a replacement. I told her that she's unfortunatley out of warranty but she then started ranting her 6 month's "fit for purpose" statutory rights as a consumer and said that unless we collect, repair and return it to her at no cost to herself then she will go to trading standards. Where do I stand because if it goes to court as we all know that I will be judged as one of those foul cheating car dealers that we are percieved as and I will obviously lose. I have suggested that she could contributr something and she basically spat in my face. Shall I just tell her to "bring it on" ?? Share this post Link to post Share on other sites
Jack Regan 116 Posted December 8, 2018 Four months and nearly 4000 miles .... pretty obvious fault wasn't there at point of sale , don't roll over to easy . Share this post Link to post Share on other sites