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I know, I know... We don't like to haggle and we try not to. BUT Every now and then in this job the old haggling craft needs to be applied. When buying and when selling. What is your favourite approach, what do you "tell them"? 1) When buying I personally will praise a car rather than point every little mark. When the buyer eventually (I do take my time) warms to me I will tell them all these little minor things I would want to improve to "add" to the meticulous care the car has received by it's owner and will make an offer that will allow me to do all that and still earn from the deal. Cash deposit immediately followed by a transfer for the full balance. One of the reviews on my website actually says "When he buys, he pays" :-) 2) When selling... oh dear. I will not talk money over the phone or in an email. I avoid talking money during the test drive or when they stand by the car before or after that. I always like to sit the customer in my office and to slow the deal a bit. Coffees, Teas, service history files, spec checks, MY life story, THEIR life story, anything to keep my buyer in their chair for a bit longer and to make them forget the previous car they've looked at and especially the one they were planning to look at next. Lots of jokes and lots of humour only interrupted by an expressionless look if they say something like "come on, what's another £200 to you". When that question comes I have a big screen calculator and will multiply the £200 or £100 or whatever by 150 cars a year and show them the £30,000 on the screen explaining as politely as I have it in me that I simply can not take that £30K out of the business just like that and it usually does it.