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Ive got nowhere with BCA on a Mondeo I bought online last month. Bought out of BCA Manchester, Ex Fleet Mondeo 1.6 TDCI 64 Plate with 60k on. Assured report stated coolant level "requires attention" in red. Car turns up, very little coolant in bottle however the bottle is JET Black inside from contamination! Looked at the report and the Oil / Coolant Contamination part stated "None Visible" So went through the new procedure with BCA an filled out the online form, added photos etc. Got the usual fob off emails, and now i have asked them for a full and final decision. They are hiding behind the fact that the coolant level was already highlighted as an issue, and it is their opinion that this must have manifested since the report was carried out therefore we cannot make a claim! The car hasn't done a mile since its inspection, its clearly been missed by the assessor on the day. So, do we fix it ourselves and claim, or get a third party to fix it and make a claim? There is a difference between low coolant (water pump/radiator leak) and then head gasket failure before anyone comments on buying a car with coolant issues. I wouldn't have bought it blind with a contamination problem too.