My experience with HSBC has been quite different.
Nearly every payment made flagged up for additional security checks-having to hang about for hours waiting for customer to receive payment.A simple change to my account from sole trader to partnership has taken 3 months so far to complete and still not done.No point of contact,people in branch and on phone could not care less.
Im not up there with the Pendragons and Stratstones of this world but I turn over £1-2m per year so should be looked after better.