M.J

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Posts posted by M.J

  2. Posted

    2 hours ago, Rory RSC said:

    I have messaged you with a nice app to try mate.

    Could you message me also please, currently using the instagram app but its a pain in the arse to transfer the pics from instagram to the computer.

  7. Posted

    Just now, Ocsltd said:

    I haven't done one for a week and a half!! Had a test drive on a 330d Touring, he fell in love with the car, couldn't have gone any better, and he still walked! Perhaps I need to change my after shave! 

    I have got two promising appointments for tomorrow though. If I don't convert either of these, I'm picking up an application form for Tesco!!

    The irony is, I had a great start to the month, then just dropped off a cliff....

    At least you had a great start, i think i'm on 3 or 4 for the month :o

    The next 2 weeks need to pick up big time or i'll be joining you on the tills!

  10. Posted

    Yep you're correct on that one, i've seen the margins on the more expensive stuff get to a ridiculously low point now. I've got a £25k vehicle in stock and due to the supermarkets pricing similar cars at stupid money i'll be lucky to squeeze £1500 out of it when its all said and done, that will be my last big purchase from the block.

  11. Posted

    Offer him a refund minus deductions, tell him this is not something you are legally obliged to do but as a gesture of good will you will do it on this occasion. 

    If he says he wants a full refund plus collection, etc, etc tell him that his demands are unreasonable and not in line with the consumer rights act, you've tried your best so you have no choice but to now instruct your solicitor and suggest he does the same. 

  12. Posted

    5 hours ago, Phil H said:

    I closed my account with manheim last year after buying approx. 20 vans a month for the last 10 years after a chat with one of the cashiers she told me i could of paid £75 when I opened the account and apply to become a national buyer which benefits from cheaper fees. I asked why has it taken 10 years to inform me of this to which the answer was we as a company don't publicise this as it costs us money.

    I've heard many stories of big buyers closing their accounts with Manheim, they've also lost some big vendors.

    I was at a Manheim branch a few weeks back and there were 5 BCA trucks removing vehicles from the branch, one of the vendors pulled all their cars and switched to BCA, not a good look, especially on a sale day :lol:

     

     

  13. Posted

    7 hours ago, SK Motors said:

    Before I make a decision on what to do, what do people think of me making an offer to contribute 50% of the costs of repair for the customer to get it repaired asap at his nearest Bmw specialist ?

     

    By the sounds of his demands I'm pretty sure he's not going to accept that.

    But if he does then that will be a good result for you, but as mentioned i don't think that will be the end of it. 

    If it weren't a SMG M3 then I'd say pay for the repair and leave him with the car because that would probably be the end of it. But my experiences with SMG's is that the fault is never straight forward.

  15. Posted

    8 hours ago, metcars said:

    You would have thought that it would be the first thing to build into a new tier card system, to send out new cards automatically when the requirements are met. Beggars belief.

     

    It's  not in Manheim's interest to automatically upgrade you to the next tier up as then you will be spending less in buyer fee's.

    I've have had to chase each one of my account upgrades, i've paid a lot more buyers fee's than i should of due to being on a lower tier when i should have been on a higher tier.

  18. Posted

    Very surprising and sad to see, looking from the outside they looked to be doing everything right, great social media presence and marketing campaigns.

    I think the owner said they did too much too soon, maybe they overextended themselves.

    Suppose its like a domino effect once you get that big with that much staff and stock. A few bad months and it all starts to pile up.

  19. Posted

    Exactly. For example if you type in www.basildoncarsales.co.uk into google search within the results a thread from this forum pops up named 'Getting really worried.....why am i so quite....any advice aperciated'

    The owner of Basildon Car Sales is a top bloke, have spoken to him over the phone in the past but if i were a customer doing a little background check on his company before purchasing a vehicle i may be put off by this thread.. 

    This is a great forum and i really appreciate it, i login pretty much everyday but some things need to be private, the rest of the forum would still be active and everybody would still contribute as usual but for more sensitive info such as pricing, turnover and customer rants ;) there needs to be a private area IMO.

     

    • Like 2

  20. Posted

    As we all know there are a lot of vehicles that go through the auction with no v5. Always seems to be the exact car I'm looking for with no v5  present :angry:

    Do you guys still go for the car if you really want it? What then, send off for the v5 in your name or sell with no v5 and send off for a replacement in the customers name?

    I've done it a few times where I've just filled out the v62 replacement form with the customer but then there's the issue of taxing the vehicle.

  21. Posted

    35 minutes ago, metcars said:

    This is sensible and 'realistic'. I can't see the point of endless security requirements just to talk about selling cars? We're not opening a bank account?

    Fair enough, just suppose it depends on how open you would like people to be in that section of the forum. 

     

  22. Posted

    Is a copy of a motor trade certificate really proof that the person is a full time trading motor dealer? There are lots of part timers, students, etc who are knocking out a few cars from home who can supply a trade certificate.