steve1958

its impossible to get through to the manager at Edinburgh, they really don't want to know, we've just added up all the BCA purchases we have done in the last 12 months and it comes to about £500,000 yet they wouldn't release the vehicle over a lousy £12 until it had completely cleared their online payment system

just another update, BCA finally put it back through the online auction, but disappointingly they still didn't declare the V5 and actual model details had a discrepancy and the vehicle subsequently went 2k over CAP, whereas if BCA had been honest and open in their description it would have barely achieved CAP

yes, BCA are definitely getting worse in all areas

we have a vehicle for collection at BCA Edinburg, we were originally going to collect it on Friday, however due to storm Bert and heavy snow in Scotland we put off collection until Monday (today) however when the pre-arranged transporter arrived at BCA Edinburgh, they would not release the vehicle until a 1 day (£12) storage charge had been paid, by the time i frantically paid it via bca's online portal the transport driver had left the site, due to having other dropoffs and pickups to do, i really think BCA and in particular BCA Edinburgh are incredibly penny pinching and with an uncaring attitude, they could not care less about 'weather excuses' as they put it, (storm Bert ranks as one of the worst storms in years!) now i have to re-arrange the transport collection, with more subsequent storage fees being incurred.

just want to pass this scenario to anyone for advice, vehicle was sold as grade 1 with no mention of a damaged windscreen, however on inspection at the auction site it has a chip/crack to the windscreen and is an mot failure. what are my options ? thanks in advance

just an update, Clegg Gifford admitted it was an 'error' on their part and no tracker certificates are required

just an update, bca accepted the vehicle was misrepresented and collected it back to the branch

hello, my insurance broker is Tradex and i have insurance with CGI insurance, recently Clegg Gifford have told me i require a tracking certificate for all my vehicles, and have 7 days to comply or my policy will be suspended! the email has come from a data entry clerk, kessia hale in Brentwood. this email seems bizarre as one my vehicles is a 2008 Renault scenic for example, has anyone else had this email 'threat' from CGI if this new policy by cgi is indeed correct it will cost motor traders a small fortune to implement. thanks for anyone's help

thanks for the advice, will keep you posted

i recently bid on a Tesla described as a Tesla Model LR AWD, however on collection it turned out to be a Standard Range non awd, (verified by Tesla and the vin number, it appears the previous owner had recently changed the v5c details with DVLA and badged it to look like a dual motor Long Range, the vendor is a Mercedes main dealer, I've raised a claim with bca assured but wondered if anyone has come across this sort of thing before, I'm concerned that bca will try to get out of it.

From BCA; "have taken advise from my manager on this and he has stated that as the HPI is clear and Experian is a 3rd party we will not uphold a claim on the mileage"

This is the odd reply i have just received from BCA, they say they do not recognise or allow Experian, even though i sent them a copy of the full report from Experian. From BCA; " have taken advise from my manager on this and he has stated that as the HPI is clear and Experian is a 3rd party we will not uphold a claim on the mileage, without definitive proof. We were unable to access a reading from the RAC as no reading was able from the module. We do not have any proof that this vehicle is discrepant as you can clearly see that the issue on Experian is an input error, as far as you bring your ECR reader on site this is not something that we permit. We would require the ECR reading from an independent garage. Unfortunately we will not be upholding a claim the vehicle remains yours to collect."

Thanks for your reply, BCA told me that the HPI check they did was showing all clear and they emailed me a copy, however, i use Experian and on Experian it shows the discrepancy, will update you when i know more, hopefully on Monday.

it was in the ukcgr premium section, when i bid it was sold 'hammer down', the description only mentioned one recent service in 2022, the issue relates to an experian entry from BVRLA of 18,000 miles on the 01.05.2019 when the vehicle was 7 weeks old (registered 28.02.19), then another entry from RMI on the 11.05.19 showing only 1,200 miles, (a reduction of about 17k) bca have said they will plug into the ECU to get a mileage reading, that's where I'm at at the moment, because i haven't settled this invoice they are now charging me a late payment daily charge, they were informed about this issue 5 days ago, but i guess it's in their (bca) interest to take their time and let the late payments mount up.

Hello, could someone give me some advice, we bid and won a vehicle via bca online, its covered by bca assured and mileage is warranted correct, however, after doing our own experian check whilst the vehicle was still on site at bca, it came back with a mileage discrepancy of a 16k reduction, we immediately raised our concern and was told they will check the ECU for confirmation but insisted i still settle the invoice immediately, i am wary to do this until the mileage issue has been sorted, their now charging me a daily late payment charge until they get around to checking the ecu, any thoughts?

the main dealer who did the ppi missed this fault, mistakenly i used to think that a ppi somehow protected the selling dealer from fault claims that are subsequently brought but were not found at the ppi, i used to encourage customers to have an independant ppi done before purchase but now it just seems a pointless time consuming exercise on my behalf.

i have sold a vehicle where the customer prior to purchasing had the vehicle inspected (ppi) at a main dealership, a problem has now been found with the vehicle which was not discovered during pre purchase inspection (ppi) who would the customer have any claim with? is it myself as the selling dealer or the ppi company, in this case the main dealer, its within 30 days of the sale.