Trident

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Posts posted by Trident

  1. Posted

    11 hours ago, Adam laffling said:

    Thankyou for the lengthy reply Noacross was thinking along the lines of offering delivery only on the basis that the customer had already viewed and test driven the vehicle that way they know exactly its condition and the way it drives as i could quite imagine you get the wrong person buying it blind could cause issues. 

    We've done a few if local, or further a field if convenient for us or to close the deal, don't bother with it unless they have been to the site and viewed the vehicle, just can't be bothered with the agro of the 'it's my right to return it' brigade... That said, did a lovely one a few years back, sold a 4x4 Daihatsu!!!! to scotland to a lady who wanted it to reminisce about her childhood memories with her mum who had owned one.  Was an hour further on from the auction house we were visiting, so worked well for everyone.  They're not often like that tho...

  2. Posted

    I would refuse their right to reject without an independant written report, it was fit for purpose and drives as it should given age mileage etc etc.  Happy to buy it back if they want out of the deal at xxx pounds, which would be say 300 off sale price to allow for useage and additional owner.

  5. Posted

    10 hours ago, DelRoy said:

    We do not keep copies of HPI reports sadly but can provide purchase invoice of the car signed by myself and the guy who traded the car in. Surely this would be enough. 

    WHAT!!! why wouldn't you keep a copy of the HPI?? always, always keep a copy of all paperwork... example of reasons why... bought car, sold car, some months later, debt collector onto us for outstanding finance, explained it was Experian clear, he disputed - produced proof.... In all his years chasing he had never had an outstanding finance debt with a clear experian - left us alone...

    One year post sale for another vehicle, customer gets in touch, has written off his vehicle, bought it with a hefty discount, wants his gap insurance to pay out 'original' sales price, not the actual discounted one.  We found the advertised price from the historical section in dealerportal but he was a persistant b...gg..r so we did an invoice showing the original purchase price and the discount given showing the actual price he paid. Who knows whether Gap paid out, but i doubt it, nevertheless, he was placated.  We now keep a copy of the sales flyer, it records price and spec, in case of future queries..

  6. Posted

    57 minutes ago, Mojo121 said:

    Okay.

    The customer lives 2.5 hours away. If I offer a refund or repair do I have to collect it? I don’t have anything on my paper work regarding this.

    It seems unreasonable to take two people out of the office for collectively 10 hours when I’ve done everything by the book?

    You need a 'return to base' statement on your paperwork, without it, its a) a row and B) a collection!! you can however reasonably charge .50 pence per mile travelled, again a row without it on your paperwork. I would probably state the latter, and suggest he takes it to a local garage for inspection/repair, you will pay them directly over the phone, we have had two leaky perished seals in the last month, not one since trading till now!! it's an easy fix for a local garage, he will be out of pocket if he returns it!!

  8. Posted

    1 minute ago, chief runnin bee said:

    each trading standards area makes its own rules

    tread carefully

    to be honest if it was a concern to me i would make it part of my contract

    i quite clearly tell all my customers no log books get updated to dvla until at least 7 days have passed in case they think the car is a pile of poo some laugh but ive yet to have one returned

    i saw it written that you cant charge mileage for the first month under the cra

    Nope it was from a conversation, but tbh, we have a good relationship and i would trust him to stand by that if i ever needed him to, he would speak directly with the customer if I asked.  I very vaguely (convo back in Oct '15) recollect him referencing a government site stating 40ppm was their preferred figure and therefore 50ppm is not unreasonable..The point here is that 50ppm is a very reasonable charge, the customer would have to take you to court to challenge it and for what, that it is an extortionate charge?  a court would be unlikely to agree that if you have already offered a 'full' refund.  All seems very fair to me.  Value for  money car hire i would say!!!!

    22 minutes ago, Arfur Dealy said:

    Hi Trident, do you have anything from TS confirming 50ppm. It would be very useful to have written confirmation....

    I suspect he was thinking of something like this...

    https://www.gov.uk/government/publications/rates-and-allowances-travel-mileage-and-fuel-allowances/travel-mileage-and-fuel-rates-and-allowances

  9. Posted

    I guess it depends on your terms, we have a fixed purchase price, we prep and warrant, pay on sale, it is a trade sale so as long as the price is right and you understand your risks it can work well, just don't try and split profits or repair costs, it won't work smoothly, some you will win and some you won't but averaging out, it is a a good way to fill a large site - Don't get involved with Joe public SOR tho' only trade to trade.

  10. Posted

    On 02/05/2018 at 8:37 PM, NOACROSS said:

    £500?!

    Wow. What a w***er!

    A) Demand he returns it for inspection at a garage of your choice.

    B ) Give him his money back (minus 25p a mile) . Not worth thinking about-you’re not likely to do a head gasket. Put it up for spares or repair auction; or let him do his worse I say!

    Wow, i was thinking along the lines of "your a trader and cant get away with it if it's not in your name", until the revelation that it's basically a scrapper, so in light of this, offer a full refund, less mileage at 50 pence per mile travelled (as approved by trading standards in our area) and he will need to get it back to you. State that as it's at the end of it's life, you won't entertain a repair, only a refund under these terms. End of... (p.s. mileage to and from home = £150 plus anything else he has travelled)

  12. Posted

    What a priceless question, what does trading in cars have to do with the bailiffs?? is it just me or could the bailiffs turn up to any premises, home, lock up, showroom...pay your bills, do right by customers and no one will come knocking...sounds to me like you have absolutely no idea what you are getting into, I wish you luck, but you need to start off with the right attitude and worrying about bailiffs turning up on your doorstep isn't it...rant over

  17. Posted

    AT are money grabbers, no question, and we did a trial here too, had AT, Ebay,Gumtree and Motors - We reduced stock and level on AT first... that lost us business, then we cancelled motors and gumtree and increased our stock volume and level on AT and hey presto it's picked up alot, tied in with Ebay for however long, but will be cancelling them eventually...hate hate hate the AT treadmill, but can't seem to get off it... we are a main road site as well!! be interested to know how your test goes..

  18. Posted

    17 minutes ago, tradex said:

    That's fraud is it not on your customers part and he asking you to be party to it.:o

    I think so from the conversation we had with him! smacked of insurance fraud to me.  But, i was happy to do a copy invoice showing the original price less the discount and the final amount paid.  I hold proof of the advertised price and obviously have proof of the actual paid price so can't see anything wrong in showing the discount given, but i'm pretty sure that's not what he wanted!!!! just curious really to see if others showed original less discount or actual price paid...

     

  19. Posted

    An odd query...Do you always show the discount given on the invoice??? we never have, we show the price to be paid not the screen price.  Just had a customer asking for an original invoice from Dec 2016 to be ammended to show screen price so he can claim the original price from his Gap Insurance!! 

  20. Posted

    This is my biggest bug bear, got caught with an AACars contract, beware of them too! set up on a 6 month contract which, if you don't cancel the month before the end of 6 months is up, your rolled over into a 12 month contract with 12 month cancellation period, then, when you read their t's and c's there is nothing clear to say that, it read something along the lines of 'read clause 1.2' which said something vague, to send you to clause 3.9 same scenario and sent you off to another clause - definately grounds for misleading terms if it had got to court - it didn't, the guy who signed us up had left and they had no proof we were told these were the terms verbally...i had kept a record of dates/times/conversations and could refer back to them and this was our get out of jail card... so, avoid AAcars too!!

    • Like 1

  21. Posted

    On 21/02/2018 at 4:10 PM, D&M said:

    We sold the car for £1,990, and they've done 4,000 miles in it already.

     

    Seems like you could offer a FULL refund, less a consideration of 50pence per mile, 4000 miles you said? £2000 i believe that would work out to :D as a gesture of goodwill you may consider waiving a deduction for the pot hole damage!!!!!

     

  23. Posted

    15 hours ago, justina3 said:

    Does your T&C scream this condition out mine highlight it and i spell it out.

     

    Same here... not your problem, unless he a/ contacted you first or b/ brought it back to you for inspection... imo he 'chose' to sort a squeek which after having it 2 months would definately fall into 'wear and tear' 

  25. Posted

    Just wondering, did you do the dvla keeper change or give him the paperwork to complete? we always do the change of keeper online, so it can't go into trade until they have the log book back... Just book him in and ask him to bring his insurance docs with him, suggest you'll have a look, do that and send him on his way, agree that unless the heater has packed up, he has probably valeted it and it's not dried out!!