aderac

Just took a look at those links, cheers Gavin.

Hi guys, thanks for the replies. The the vehicle was a 06 Caddy, and we just had the report in, which states 'slight judder felt on test drive, although not slipping nor heavy' and that was written on the bottom of the report. From what you guys have told me, I'm happy with how we dealt with it. I've made myself aware of our obligations during the 6 months before hand, just began doubting myself when our offer to free issue was declined and a refund demanded. Thought were were going that extra mile. Still not completely a dead deal, a resolution may be found at the 11th hour! We have a very good mechanic that sub contracts to us, however we do protect ourselves from anything major by bolting on a warrantywise warranty as well. Thanks for the help though guys.

Absolutely, if the clutch had failed I would of sorted a.s.a.p, however, he just doesn't like the feel and now a garage has jumped on his insecurities about it I'm guessing, thinking they may get a clutch job out of it.

We currently stick a 3 month bronze warrantywise one on all our vehicles at present

Hi everyone, new to forum, been reading the forum for a few months whilst setting up a new business in the motor trade. I am a newbie in the business, but there's two of us, so hopefully that helps... We recently sold a vehicle, paid for and collected and everyone happy, until... customer decided he didn't like the feel of the clutch! and then got a 'specialist' who said it was worn, but it was not slipping. Anyways, we did not feel obliged to change a part that wasn't faulty, but did offer to supply the clutch or except the vehicle back, as we're trying to build a reputation, he chose to return. Couple of things I would appreciate your experience on if possible. Were we right in not feeling we should replace the clutch, or wrong? and secondly, have we made an oversight regarding the logbook, as this has obviously been sent off to dvla with his details on, and now won't be back for a few weeks and with the added bonus of an extra keeper! is this the norm? what is the return procedure? do you guys hold on to them for a little while? cheers