Becca Chaplin

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Posts posted by Becca Chaplin

  1. Posted

    We've run a story on Car Dealer about what people said on Facebook, Twitter and the Forum if you want to see how views compare.

    http://cardealermagazine.co.uk/publish/opinion-car-buyers-ready-buy-online-without-ever-visiting-dealership/165944

    Interesting to see that you're all so positive about this! I hear from people in the industry a lot that buyers aren't ready for this - but the fact customers are asking some of you if they can do the whole process without actually meeting disproves some of the naysayers.

    If customers could buy with the push of a button on your website (I know it can't be quite that simple...) would it make your life easier or is that just more of a headache?

  3. Posted

    On 14/02/2019 at 8:07 AM, Dave2302 said:

    Hi Becca,

    Yes, most PAM Members found that the minute we were allowed access that's when they disappeared, also of note is some are using Windows, some use Android, some use IPhone, but all have them missing.

    p.s. Can we get a wider range of Emoji's pretty please ?? (Big kissie kissie emoji) :)

    Give it a go now and see if it works... 

  4. Posted

    4 hours ago, NOACROSS said:

     

    Becca : thank you for the opportunity (as they annoyingly always say on the Apprentice) 

    It would be like herding cats -and I for one am far too miserable and anti-social ;o)

    Now how do we get our like and edit buttons back? 

    We’ll provide the space and the time, but there will be no herding haha! If anyone wants it just let me know. 

    As for like and edit, I’ll try and investigate but as far as I know it’s all working our end :blink:

  5. Posted

    Hi all

    We've seen a few people on the forum mention they'd like to meet to put names to faces before so we're looking at hosting something at CDX. 

    The event is taking place on June 12 at Farnborough International Conference & Events Centre, between 8.30 and 16.30. 

    Would anyone be up for getting together? We can look at finding some space to get together if you are!

    There's a bit more detail here too... https://cardealerexpo.co.uk/

  13. Posted

    Our live show will be going out at 6pm today, hopefully you can join us. I want to get some of your thoughts from the month's news so far or just what's worrying/exciting you about your job at the moment. 

    I'll be picking up on some of the issues you've raised in the forum already too. 

    You can find out about all the topics on the post here: http://cardealermagazine.co.uk/publish/join-trade-plates-tv-live-6pm-lawgistcs-martins-group-prestige-diesels-sports/117788?utm_content=bufferb475a&utm_medium=social&utm_source=facebook.com&utm_campaign=buffer

    joinus-12july-580x325.png

     

  14. Posted

    15 minutes ago, jimreidvehicle said:

    I notice that the question wasn't asked about why they show the amount of days in stock a car has been on the forecourt....WHY does a customer need to know this? 

    Sorry about that Jim, we did the show first thing so I didn't see that question until after we'd finished filming. We're planning to get someone from CarGurus on the show again so will put it to them then. 

  15. Posted

    Tomorrow I'm going to be interviewing CEO and founder of CarGurus Langley Steinert. I know there's been some discussion about the website so I'd love to get your questions.

    To fit it into his busy schedule we're going to be recording the show early in the morning and it'll be going out at the usual time of 3pm, so if you want to ask something I'll need your questions before then!

    For more information, see the story on Car Dealer here: 

    http://cardealermagazine.co.uk/publish/put-questions-cargurus-founder-langley-steinert/116713

    • Like 1

  20. Posted

    I just had a look at your reviews and I wouldn't worry. All the other five star reviews are so clearly genuine and his doesn't come across as a real review, plus his is filtered to the bottom for me (might be different for other viewers though).

    From a customer perspective I tend to disbelieve bad reviews that don't give detail. If someone has had a genuinely bad experience they'll vent exactly what happened! 

    • Like 2

  21. Posted

    On 5/24/2016 at 3:46 PM, Phil H said:

    people I've met so far, Phil Buchan, Alexis, Umesh, Phil Nothard, Mrs mini, James bagott, Rebecca, Andy entwistle Robin luscombe, mike hind and the legend himself. Nice meeting you all thanks for a good day have a safe drive home.

    Great to meet you Phil and everyone else - sorry we didn't get to speak more, it was a pretty crazy day for us! 

    Hope everyone got what they wanted to out of the event :) Just make sure you've got May 23, 2017 in your diary now!