Traderup

Thanks for the replies. I am trying to get the car back, I have offered repair on all his concerns..... the problem is he won’t bring the car back unless I provide a courtesy car. So hence I have offered a full refund by resolution. My question stands.... can he refuse the offer of a full refund and demand repair legally? Cheers

Hi, First post but used the forum a few times so hi to all. Sorry if I have missed a post with this info but I can’t find anything on it A week ago a young man purchased a 15 year old **** diesel from us for £1,650. After a couple of days he said the car was using water...... we asked him to bring the car back and we will look at it. He said he was using the car and would bring it back the weekend (just gone). I said that would be fine but as the mechanics don’t work weekends unfortunately it would be Monday before we were able to look at the car. He stated in that case he will wait until Monday to bring it back. Later he asked for a courtesy car to which I reminded him that when he visitored us we are a small family run business and don’t have courtesy cars..... he replied ‘ok’. Over the weekend he then identified an electric window wasn’t working and there is apparently a pipe missing from the heating system also, and as is his right, these need fixing. We replied saying that we will look at those when he brings the car back to us on Monday. Yesterday he sent a further message saying he requires a courtesy car as he cannot be without a car to get to work. Again we replied (Sunday afternoon) saying that he should bring the car back as agreed Monday and we will inspect the car while he waits, if the problems he has stated are correct we will give him a full refund of his purchase price. Surprisingly he has then replied a few hours later saying he dosnt want a refund he wants the car repairing. can anyone tell me in respect of the consumer act and general small claims law if he can invoke a repair as opposed to the full refund we have offered? I feel we have been fair and also polite and tried to accommodate the customers grievance? At this stage I do not want to be repairing such an old ‘cheap’ vehicle with possibly a big problem (loosing water) and dealing with what seems a difficult customer. I’d appreciate anyone’s help on this matter before a reply to him to be honest. many thanks.