Auto Evo

Thank You for advice brilliant piece of knowledge. Can you help me with another matter. How do I handle whole complaint procedure? 1. Do I ask customer to do it in writing? If so then i respond to the letter? What is industry standard procedure? 2. I personally prefer to have everything in writing before I hand cash out back to customer. Can you tell what is the best route please?

Hi Thank you all for great advice. That is what i thought anyway refund and move on, no harm at all, if all its true what he mention over the phone I will get it fixed and sell anyway. Question: How do i handle complain? So far i got big fat text that is all fuc##d on the car. Should I tell him to follow complain procedure and send me a formal complaint? Need a bit of time to to sort some cash out as most of it gone for new stock. Any advice how to drag this in time let say 3 weeks without any harm.

Hi All I`m new to business selling for about a year now. I just had a customer calling me that Vauxhall Astra 2010 1.6 petrol SRI I sold 30/09/18 blow a head gasket. Basically says that head gasket gone due to water pump fail. Also moaning that gearbox won`t go on first gear strange was fine ever before. It is still within his first 30 days. When I sold car had fresh MOT no advisories 135k on the clock but no service history at £2.5k. Two weeks after he bought a car he called me that car leaking oil on to the exhaust fumes all over. I try to help him as he was a bit far about 100 miles away. He went to local garage to find out what is wrong with the car and said that some oil filter ring gone cost 130 pounds. Offered him 100 pound refund as good will gesture. Now he want to return the car nothing else due to head gasket. Still waiting for report from his garage to confirm what he is saying is correct. Car was spot on when I sold it and had nice fresh MOT. He collected the car did not even want to test drive it or look just paid an took car away, after he drove back 100 miles and send me text that car is spot on and he is happy. Any help and thoughts from more experienced members would be appreciate please ? What I can do what is my rights on that from experience ? All is fresh now no decision I made as yet. What would you do?