I agree - the game is putting the right person in the right car. Some cars are wrong and so are some people! It’s an art sometimes aligning the two and only experience teaches you. However we all still get it wrong on occasion! It’s just the balance of how many you get right and being prepared to not take it personally when it goes wrong (very hard!).
For me going to court isn’t an option - reputation is everything. You have to swallow some bitter pills in this trade on occasion. What you need to have is the margins to write off a certain amount each year as a cost of doing business.
I do find it amusing that us dealers are judged by the inherent faults that a machine built within tolerances has. There is no other profession like it!
