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Tell him in writing you are offering a full refund less rescission of contraft for the useage and any damage, I hope your invoice they signed has the clause "any cost of return in the event of a rejection / refund is borne by the purchaser" They nearly always respond stating that is not they want. They are happy to bleed you dry at no cost to them but the thought they might have to pay for the usage of the car and find another dealer to terrorise involves them phyisically having to do something and lose money is not on their radar. Once you have offered this and told them that you are only prepared to do this you have no liability with them. If they accept it just sell it to a proper customer - rescission of contract due to usage is a grey area it can be as much as a daily car rental Just read your post stating you have already refunded them. Go online to moneyclaimonline and fill it out - it costs £50 which you get back when you win I would put in a claim of £2000 (or 50p / mile usage) so it can be mediated to an acceptable level. https://www.moneyclaim.gov.uk/web/mcol/welcome It's do easy to do and it will put the fear of God on them, they have to respond in 30 days or they lose and you can keep it going ad-infinitum. You will get paid as I always do in such circumstances and they get to experience the shit they gave you !! Be prepared to get bad reviews though, I always try and find out what customers do for a living in case they run a business that I can leave a bad review if needed