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Bethany No point talking to a representative as I haven't got one. I tried talking to the telesales person who deals with my account and even she was confused by the pricing stucture. You say AT care but it seems it only cares at a cost. I dropped a product and was told that I would cost 50% more if I wanted that produce in the future, basicly trying to scare me into keeping that product. I put it to you that you don't care, why don't you personally make direct contact with us? Everyone in the trade is saying the same yet AT carry on as before because you are the market leader. Please explain why cost is going up whilst service is going down??

Hello, Thanks for taking the time to share your honest feedback. We’re sorry to hear about the problems you've had in recent months. Please be assured we’re working hard to iron out any outstanding issues on stock presentation. Could you please refer your specific concerns via your Auto Trader representative, or through Portal, where our team will be best placed to respond? We also appreciate your concerns on valuations, but equally how important it is for potential buyers to get everything they expect in one place - to smooth their journey to you. The reality is that in the new information age there are a myriad different valuation sources that buyers find online – and which they use. Our aim in providing this tool is to help drive business, something that I am glad to report we continue to do with increasing stock levels and the generation of more leads. In January for example we reported a 6.3% year on year increase in full page ad views for retail partners. We don’t always get everything right, and we are genuinely sorry to read your comments. But we are committed to providing a better service and helping your business succeed, even if it may not always seem that way. Please do make direct contact and we’ll do everything we can to help address your specific concerns. Many thanks, Bethany Auto Trader