Search the Community

Hi All. New dealer here. I purchased a lemon from BCA it seems. The car was a grade 4, 86k warrantied miles. It came with a Assured check, the vehicle was purchased beginning of Feb for £6 On collecting the vehicle we noticed 3 main issues that where not listed: 1. electric boot lid had an arm missing which meant it wouldnt open, stay open and it was slightly out of alignment and wouldn't lock properly. 2. Sunroof blind was not functional. 3. some vibration when moving from static and a very sluggish gear change. BCA asked us to send a video, which we did. They said they will send an engineer out. A few weeks later BCA sent a third party engineering firm ACE, the guy literally spent 5 mins with the car, drove it up a car park and back. Said the sluggish change and vibrations on moving from static where normal and within params. BCA rejected the claim. We went ahead and had the vehcile MOT'd. The mechanic made an observation and said the transmission felt wrong and the clutch was about to go. They also wrote a letter as a quote / statement of their observations. I gave it to.my customer who was pregnant and due to have give birth. i then had the sunroof blind repaired and noticed the entire roof was cracked. (You can't see it from outside as it's tinted unless you look top down). The customer drove it 100 miles down the M1 and the clutch totally failed to her Panic on the M1 with 2 year old. Went back to BCA who escalated the claim with a letter from the mot garage. They still rejected it. The costs are now mounting up: £600 sunroof glass (not fitted) £300 boot strut (not fitted) £1500 semi auto clutch (fitted). What are my next steps? I am scared if I do anything to piss them off they will close my auction account..my only reasonable way of purchasing right now.