TS car sales ltd

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Posts posted by TS car sales ltd

  2. Posted

    Update, Here is what lawgistics will write to him.

    We are instructed by our client to write to you in response to your request that our client reimburse you £945.00 for work you had carried out on a vehicle purchased from on October 17th 2016.

    You contacted our client on November 12th to advise that the clutch was slipping and that you had had a quote for £475 to repair this.  Our client declined to cover the cost of your quote for the repair.  The clutch is a wear and tear item and it is not accepted that wear to the clutch invokes our client’s obligations under the Consumer Rights Act 2015 to provide a refund or a repair.  Furthermore, the clutch was replaced by the previous owner of the car in December 2014 at 112,408 miles, so our client was of the view that the diagnosis you provided was perhaps not accurate.  

    In light of this, our client offered to inspect the car but you declined to make the car available to our client as you said the distance involved was too far, thus our client’s goodwill offer to assist was turned down.  

    You have since authorised work to be carried out on your car by a third party mechanic and have forwarded our client the bill for £945.00 which you expect him to reimburse, along with an email informing him that the DPF has been replaced and that you wish to be reimbursed for this as well.  Therefore, having not secured agreement with our client to reimburse you the initial £475, you authorised further work to be carried out and are requesting reimbursement after the event.  

    Our client did not agree to cover these costs at a third party mechanic and has no liability to replace wear and tear items on your car in any event.  It is not reasonable to expect our client to cover the cost of work without prior express authorisation and you were aware you did not have this when you authorised the repairs to your car.  
    In addition to the lack of prior authorisation that our client would reimburse the amount of £945.00, it is not accepted that the right to a repair under the Consumer Rights Act has arisen in this instance in any event, as there is no diagnostic evidence that the car has a serious fault, besides some wear and tear potentially.  

    The car is eight years of age with an odometer reading of 129,000 miles at the point of sale.  The purchase price was £4795.00 and its condition is commensurate with this age and mileage.  It is established as a matter of caselaw that on the sale of a second hand car it is merchantable if it is in a useable condition, even if it is not perfect.  

    It seems you expect our client to pay towards bringing the car into as near perfect condition as possible, by a mechanic of your choice and this expectation is unreasonable and beyond the requirements of the Consumer Rights Act 2015.  There was no fault with the car at the point of purchase, which passed an MOT on September 7th 2016 and, it is noted, has passed its previous MOT’s with very few advisory items.  

  4. Posted

    On 11/24/2016 at 4:14 PM, Jack Regan said:

     

    This is the letter you should be sending him .

     

    Dear sir 

    .           bring the car back so we can diagnose any faults or **** off and see you in court you retarded gimp

    .                                       Kind regards

    I wish I could send it like that straight to the point no Bullsh.T

    On 11/24/2016 at 3:25 PM, Rory RSC said:

    £80 charges, and all this other stuff is just not the way to go about this type of thing. There is firm yet fair and then there is not giving a f*&k. Obviously the fact you post on here wanting to resolve it suggests you are keen to get the issue sorted. That letter if I were a customer who knows his rights ( we all know the type) would leave me gunning for you and getting someones back up is not a good way to get them onside.

    A brief to the point letter is all it needs to be, this has taken me all of a couple of minutes. Nothing wrong with helping others out from time to time.

     

    Dear so and so,

     

    You have experienced a problem with your used vehicle REG XXXXXX  purchased from us on XXXXX

    It is unfortunate to hear you are unhappy and we empathise with you fully. We at TS Cars pride ourselves on customer service and are very keen to change your experience.

    We suggest you return the car to us to enable us to carry out an investigation into any issue you feel is present. We know about the issue. We want to help you resolve the issue. Without seeing the car we cannot do anything about this. Please help TS CAR SALES so we can help you and show you what a great friendly after sales service we provide. A clutch is a wear and tear item. The car is a used vehicle of higher mileage and here at TS Car SALES we are still welcoming you back offering to repair/replace/refund as goodwill with no cost to you, you just simply have to bring the car back. Please take a step back and look at this situation and see that really this is not a bad deal we are offering.


    We will repair and rectify promptly if a fault is found.We will communicate and update you clearly along the way. You will be treated as a priority. Once you are booked in we will order the parts from our local parts company so they are sat in our workshop / mechanics / garage ready to be used if we agree with your findings and we can have the repair turned around in the shortest time possible minimising any inconvenience.

    We explicitly do not authorise any repair to be carried out until we have inspected the vehicle. You are aware of your rights as a consumer however make no mistake as a business we have rights also. If you were to take us to court having had repair work done despite us telling you we would be happy to carry out a repair on a wear and item you have not mitigated your loss and acted reasonably and in my opinion this would not be looked upon favourably by the courts.

    Please drop me an email on TS@tscarsforlife.com or call 0172324678904 or even my personal mobile number 1452678900225 to book in with me and lets get this matter moving forward and brought towards and amicable conclusion.

     

    Yours Faithfully

    Big Boss

    TS Cars Sales

     

     

    thank you very nicely put, Should keep that as a template.

  5. Posted

    16 minutes ago, GreenGiant said:

    3 things to add a bit of gravitas to your communication and to show the customer that you have some credibility as a business:

    Grammar, spelling and punctuation.

    I understand what you are trying to say, but it is awfully badly written.

    Just saying...

    thanks for reminding me I suck at those things, this is the reason I tell my kids to pay attention to their studies.

    I'm open to suggestion please contribute to improve it and paste it back I haven't send the letter yet.

    Thanks

    Shaz 

  6. Posted

    I've written him this letter let's see how he takes it. 

    As per discussed with yourself over the phone and via email regards to issue with clutch on Honda Accord you bought from us despite doing our best to resolve the issue  but your refusal to bring the car to us for diagnostics and to rectify the problem is stopping us from doing our job and provide a good customer service we pride our self's on
    your reason for refusal to bring the car back to your that it's too far for you, you were aware of  the distance  when you purchased the vehicle it's still the same distance why can't you bring the car down now.
    you also mentioned in one of your letter that you will get the car fixed and send us the bill, my advice to you is we will not pay any repair bill not authorized by us prior to vehicle being repaired.
    even thought clutch is wear and tear item and new clutch was was installed 20000 mile age which you have the invoice for from the garage who carried out work, but as good will gesture we agree to look at it and fix it if necessary, if we find out after removing the clutch that the clutch was burned you will have to pay the full cost of the repairs we would not pay a penny towards the repairs.
    you also mentioned in your letter you would like a full refund, under the Consumer Rights Act 2015, We would be happy to take the car back however we will apply daily hire charge from the 17/10/2016 at £80.00 a day til the day we get the car back to us which under the Consumer Rights act 2015 is my right.
    once again I can't stress enough this point we are here to help you but there is so much we can do help someone
     

  7. Posted

    20 hours ago, Jack Regan said:

    How many miles has he done in it since he bought it ?  he might of been to Germany and back 3 times !

    the fault obviously wasn't there at point of sale ,  just don't roll,over, and cause he's sent a recorded delivery letter don't mean he knows his rights it means he can type into Google .

    hes done about 500 miles since he bought the car and the clutch has done about 18k clutch was replaced in dec 2014, he sent a another later saying he will get the clutch replace py the garage and send me the bill if I don't pay we are going to to small claim court. 

    I think he has burn the clutch now wants me to pay for it.

  8. Posted

    1 hour ago, Tom said:

    Do nothing without an engineers report I had this a guy reckons a focus he bought from me had a noisy dual mass and slipping clutch, told him to get an engineers report and never heard back. The car was sold with no slipping clutch and no noisy flywheel and I had an AA report to back it up. 

    I've asked him to send me copy of quote and an invoice for previous clutch, he'll send it tonight once he's home.

     

    Thanks

    Shaz

    42 minutes ago, metcars said:

    Have you cantacted the garage that were supposed to have changed the clutch just to confirm it was actually done?

    I will once I have the invoice.

  9. Posted

    8 minutes ago, justina3 said:

    What evidence has he given to confirm the clutch is slipping or is it just his word ? a garage report / quote to confirm it is faulty?, dont think the old "good luck" carries much weight these days if he is sending recorded delivery letters already would suggest he knows his rights.

    On the receipt for the work carried out did it carry any warranty maybe follow that route. 

    He has had a quote from his local garage for a clutch £475 supply and fit, Also we have made an offer to fix it if he brings the car to us which he refuses. 

     

    Thanks

  10. Posted

    Hello everybody,

    Newbie here, We sold a car couple of months back it was Honda Accord 58 reg 2.2D manual with 133k, the last owner had the clutch and flywheel replaced about 20k miles ago which we pointed in the add and provided the buyer with invoice from the garage who replaced the clutch and flywheel, after few weeks car been sold customer is saying clutch is slipping and wants us to replace the clutch, when we drove the car before we sold it we didn't notice any slipping we have asked the customer to bring the car to us so we can check, he doesn't wants to do that he's about 80 miles away wants us to pick up fix it and drop it back to him he has also send a recorded letter so now we know which route he wants to go, we've emailed him back say he needs to bring the car to us other wise good luck.

     

    What are you opinion on all situation and what would be your advice?

     

    Kind Regards

    Shaz