TS car sales ltd

nope that is it.

Update, Here is what lawgistics will write to him. We are instructed by our client to write to you in response to your request that our client reimburse you £945.00 for work you had carried out on a vehicle purchased from on October 17th 2016. You contacted our client on November 12th to advise that the clutch was slipping and that you had had a quote for £475 to repair this. Our client declined to cover the cost of your quote for the repair. The clutch is a wear and tear item and it is not accepted that wear to the clutch invokes our client’s obligations under the Consumer Rights Act 2015 to provide a refund or a repair. Furthermore, the clutch was replaced by the previous owner of the car in December 2014 at 112,408 miles, so our client was of the view that the diagnosis you provided was perhaps not accurate. In light of this, our client offered to inspect the car but you declined to make the car available to our client as you said the distance involved was too far, thus our client’s goodwill offer to assist was turned down. You have since authorised work to be carried out on your car by a third party mechanic and have forwarded our client the bill for £945.00 which you expect him to reimburse, along with an email informing him that the DPF has been replaced and that you wish to be reimbursed for this as well. Therefore, having not secured agreement with our client to reimburse you the initial £475, you authorised further work to be carried out and are requesting reimbursement after the event. Our client did not agree to cover these costs at a third party mechanic and has no liability to replace wear and tear items on your car in any event. It is not reasonable to expect our client to cover the cost of work without prior express authorisation and you were aware you did not have this when you authorised the repairs to your car. In addition to the lack of prior authorisation that our client would reimburse the amount of £945.00, it is not accepted that the right to a repair under the Consumer Rights Act has arisen in this instance in any event, as there is no diagnostic evidence that the car has a serious fault, besides some wear and tear potentially. The car is eight years of age with an odometer reading of 129,000 miles at the point of sale. The purchase price was £4795.00 and its condition is commensurate with this age and mileage. It is established as a matter of caselaw that on the sale of a second hand car it is merchantable if it is in a useable condition, even if it is not perfect. It seems you expect our client to pay towards bringing the car into as near perfect condition as possible, by a mechanic of your choice and this expectation is unreasonable and beyond the requirements of the Consumer Rights Act 2015. There was no fault with the car at the point of purchase, which passed an MOT on September 7th 2016 and, it is noted, has passed its previous MOT’s with very few advisory items.

Got an update from customer he's gone ahead and has repaired the vehicle and sent me the bill for £945.00 case with Lawgistics.

I wish I could send it like that straight to the point no Bullsh.T thank you very nicely put, Should keep that as a template.

thanks for reminding me I suck at those things, this is the reason I tell my kids to pay attention to their studies. I'm open to suggestion please contribute to improve it and paste it back I haven't send the letter yet. Thanks Shaz

I've written him this letter let's see how he takes it. As per discussed with yourself over the phone and via email regards to issue with clutch on Honda Accord you bought from us despite doing our best to resolve the issue but your refusal to bring the car to us for diagnostics and to rectify the problem is stopping us from doing our job and provide a good customer service we pride our self's on your reason for refusal to bring the car back to your that it's too far for you, you were aware of the distance when you purchased the vehicle it's still the same distance why can't you bring the car down now. you also mentioned in one of your letter that you will get the car fixed and send us the bill, my advice to you is we will not pay any repair bill not authorized by us prior to vehicle being repaired. even thought clutch is wear and tear item and new clutch was was installed 20000 mile age which you have the invoice for from the garage who carried out work, but as good will gesture we agree to look at it and fix it if necessary, if we find out after removing the clutch that the clutch was burned you will have to pay the full cost of the repairs we would not pay a penny towards the repairs. you also mentioned in your letter you would like a full refund, under the Consumer Rights Act 2015, We would be happy to take the car back however we will apply daily hire charge from the 17/10/2016 at £80.00 a day til the day we get the car back to us which under the Consumer Rights act 2015 is my right. once again I can't stress enough this point we are here to help you but there is so much we can do help someone

hes done about 500 miles since he bought the car and the clutch has done about 18k clutch was replaced in dec 2014, he sent a another later saying he will get the clutch replace py the garage and send me the bill if I don't pay we are going to to small claim court. I think he has burn the clutch now wants me to pay for it.

I've asked him to send me copy of quote and an invoice for previous clutch, he'll send it tonight once he's home. Thanks Shaz I will once I have the invoice.

He has had a quote from his local garage for a clutch £475 supply and fit, Also we have made an offer to fix it if he brings the car to us which he refuses. Thanks

Hello everybody, Newbie here, We sold a car couple of months back it was Honda Accord 58 reg 2.2D manual with 133k, the last owner had the clutch and flywheel replaced about 20k miles ago which we pointed in the add and provided the buyer with invoice from the garage who replaced the clutch and flywheel, after few weeks car been sold customer is saying clutch is slipping and wants us to replace the clutch, when we drove the car before we sold it we didn't notice any slipping we have asked the customer to bring the car to us so we can check, he doesn't wants to do that he's about 80 miles away wants us to pick up fix it and drop it back to him he has also send a recorded letter so now we know which route he wants to go, we've emailed him back say he needs to bring the car to us other wise good luck. What are you opinion on all situation and what would be your advice? Kind Regards Shaz