Thanks for all the info everyone, We have always stayed away from Facebook as I've always feared however good your local reputation it would only take one person to ruin it, it may even be from someone who hasn't even used the garage? I'd be interested to know your thoughts on this, whether it has caused problems or people just ignore the odd bad review? Don't want to miss out if it is a good way of increasing business but obviously wouldn't want to ruin a reputation we have worked hard to build up, as unfortunately these days rather than coming in and sorting any issues out, I fear people like to just write a bad review and not give chance to rectify.
Thanks in advance
