Clr268

No still saying it was the clutch that prompted their decision. Just doesn’t make any sense. We are due to collect shortly. And get on with buiness. I’ll update as soon as we’ve driven the vehicle.

We’ve now agreed to refund with reduction of costs. They just don’t want the vehicle as most predicted (Buyers remorse). It’s been a strange one but onwards and upwards. Thanks for all the comments once again.

Definitely not slipping or even high in our opinion, as previously mentioned we’ve done circa 300 miles in the thing the week before.

Begrudgingly Dave, I think your right. Just makes my blood boil when we’ve done nothing wrong, it’s not always about the money or is it? Once face to face we’ll try and negotiate a refund reduction, we won’t hold a our breath. Many thanks for everyone’s contribution.

Your right they came out of a car. They’ve had for only 6 days and said not used it for the purchase they bought if for. Part time gardening business/round. Their argument is they’ve had it to their local garage to confirm and have an estimate to replace. Of course they have! To be honest, if they’d of called initially and said they can’t get along with the vehicle we’d of worked something out. Just to send a demanding letter advising the vehicle was faulty at point of collection as a get out. My initial point was does a used clutch, for arguments sake let’s say it was high on collection constitute a fault.? They also are refusing to return the vehicle. Due to go out and inspect shortly, we’ll see what a face to face approach does.

Ah no it was a private person. They are not reasonable people unfortunately. Will not take any negotiation, full refund only. Like I said, we’ve never had this before, we always we resolve any issues promptly. I suppose there’s always one! What more can we do than offfer a full replacement FOC.. even though we know there was absolutely no issue when it left. Hi David, I agree. Garage was vat reg’d

Hi Tom, it was actually Citreon Berlingo LCV. not used as a LCV but previously privately owned. Absolute mint. I’m going to have a think Mrv No PDI unfortunately.

Mmmm I’ll have a think. But surely a used car comes with a used clutch. We are talking about a fault on collection. Does a clutch with excess travel (if it now has!!!) constitute a fault?

You know, we don’t have that on our invoice. When we’ve done nothing wrong it’s a pain just because they maybe have buyers remorse. Another owner on the vehicle etc etc..

We recently had a customer demanding vehicle rejection after 5 days. (Not fit for purpose or of satisfactory quality and therefore I am exercising my statutory right to reject it within the first 30 days following purchase, pursuant to section 22 of the consumer rights act 2015.) Customer initially test drove the vehicle (4 miles.) then had two days contemplation whether to purchase or not. They decided to purchase the vehicle and collected the next day. 5 days later we received letter by email demanding vehicle rejection, due to high clutch bitting point, which was confirmed by their! local garage by means of an estimate to replace the said clutch, dated 3 days after purchase. The vehicle in question had a full dealer history with 61k. We actually used the vehicle for a week prior to their purchase and racked up approx 300 miles without any noticeable issue!! We requested that they return the vehicle for inspection and if there was noticable clutch travel we would replace the clutch FOC. They declined immediately and again demanded vehicle rejection on the grounds that the vehicle was faulty at time of collection. Never had this before! Has anyone else had a similar case & really looking for legal guideline on how to proceed. All comments welcomed.