Selfy trader

I certainly won’t buy another my friend, biggest pain in the arse, il keep you all posted as to what the outcome is of the plug in

I certainly am not ignoring your point and am trying to treat this fairly, like I’ve said previously, if I have to give the punter a refund il have to, however I don’t want to just bend over when threatened

If this is genuinely a new fault, I’m more than happy to fix, it’s within the 6 month period, he’s been aggressive but patient, and if I were in his shoes I’d be pretty pissed off also

Apparently so yes, I shall call them tomorrow morning I doubt they’d want to get involved, i certainly wouldn’t if I were them

I appreciate your less optimistic angle on proceedings and I certainly will get the car inspected, probably by his specialist as they have been helpful to me, attempting to keep costs down for me etc, assuming this will help should the issue go further?

Thankyou very much, is it worth me calling the specialist tomorrow morning and finding out the fault? (Specialist has been very very helpful in my favour and are not a fan of the “gentleman” I sold the car to either’

From a few days after the sale, then after lambdas were replaced, and after first faulty replacement ECU, and obviously very recently hence his unhappy e-mail car was purchased in late April, since first mis-diagnosis (from the first attempt at repair and my garages only attempt)

EML has appeared 2-4 times but 2 were mis-diagnosis and a faulty replacement ECU the first time

Can you elaborate on your point please? I don’t 100% understand, it’s been a stressful 6 months with this gentleman

Do you feel I’ve been more than fair over what is quite a cheap car? I mean we all have to swallow that cars go wrong but I’ve jumped through his hoops that he’s laid out and now his strategy hasn’t paid dividends he’s throwing the issue back at me

Miles at point of sale were 67,2xx price was £2395 ‘knocked me £100’ yes PDI was done, car was absolutely fine, I had it serviced, mot’d and they all have a checkover regardless of wether we service or MOT them pre-sale and had driven it several miles as I do with all cars to check they are in a suitable condition for sale, il have to get the mileage off of the customer tomorrow but can imagine it has done a few thousand since purchase

Thanks guys, the car was a 57/07 with 67,000 Miles on the clock, I’m unsure how many are on it now, I will try to find out the current mileage, this is very useful to know, another thing, I haven’t really got the money to refund him, all of my money (as I’m sure you are similar) goes right back into stock, haven’t had a single issue like this before, any minor issues are happily resolved by myself with a reasonable customer, this is just a tad stressful and I’m walking in unknown territory

The long and short of it, was his daughter bought car without him, they didn’t have a pot to p*** in and every issue was down to me (quite rightly) and have rectified everything the VW specialist suggested it was, I even let the specialist supply the recon ECU to further cover myself, customer requested I extend the 3 months warranty on 19th of July which I was happy to do (pretty sure you have to give 6 anyway) and now he’s asking for the refund, does any of the above effect me? As said in first post, I am relatively new to this, trading alongside my friend and I myself am only 22, trying to do right by myself and customers but don’t want to be taken for a fool really do appreciate this solid advice!

Wow that’s pretty water tight, I’d really like to avoid court proceedings, the customer is an absolute nightmare, if worst case I have to give a refund, what is reasonable deduction after 5 months of owner ship? Thankyou so so much

Hi guys, new to trading, started in January and mostly been loving it, however, in April I made the questionable decision to retail a 1.2 3 cylinder polo, despite the car having 67,000 Miles, 2 owners and full Vw and Specialist History this car has been a headache, sold to the customer a few days after it was listed on the market and about a week later the EML made an appearance, scanned and replaced both Lambda sensors at our garage under our warranty, light went out and returned a few days later, pushy customer demanded his Vw Specialist look at the issue or he’d like his money back, so I allowed his specialist to look at it, and diagnosed it as an ECU fault, every thing his mechanic said I paid out for because that’s what the customer requested, the car has been fine since July but today I got the dreaded text, the EML has returned and customer has ‘decided we cannot have these issues anymore’ and has demanded a refund, customer has had the car since late April, what would be your experienced plan of action? Many thanks Tom