Customer wants to return the car in a week time

[Customer wants to return the car in a week time]

15 minutes ago, andymc1973 said:

not if he's had it a week, it needs inspecting

Thank you for your advice

8 minutes ago, MrC said:

Buyer realises how thirsty his new purchase is and wants to get out of it. 

 

Thank you for your advice

7 minutes ago, tradex said:

Is it petrol or diesel and and how old?

 

 

and what model type

Its Diesel and about 12 years old

[Customer wants to return the car in a week time]

Receipt only, unfortunately, no PDI please advise a good PDI template pad if known.

 

Yes, you are correct EPV. Can I charge for warranty issued by warranty provider and mileage covered?

 

Thank you 

 

[Customer wants to return the car in a week time]

Hello Respected members. This forum is very helpful for car dealers. Thank you all for contributing

We recently sold Mercedes E320 to a customer last week. The customer wants to return the car as he says he can smell some smoke in air vents however we offered him repair but he's persistent to return. We have also issued a 6 months warranty cover from warranty wise.

 

Dear valuable members, Please advise return procedure and any allowable deductions which can be taken into consideration such as warranty cover, mileage.

 

Your advice will be highly appreciated

 

Kindest Regards,

Sam