ASC

She purchased on the 18th of October, unsure of miles covered etc. We drove it to Manchester and back from Hertfordshire faultlessly so i am certain the alternator was fine. Here are some more updates for you all. - She told me that she didn't want my mechanic to come and do the alternator but wanted her garage to do it at a cost of £240 (not sure if anyone knows about Polo's but that is beyond extortionate). I obviously said this was not an option. - She told us that 'her garage' quote c£500 to fix the light and some sort of clip on the rad. £220 of labour. Ofcourse i told her we will not be contributing to this and for all we know it happened in their ownership (the car is being used by a learner driver). She viewed the car twice before purchasing so was given plenty of time to inspect. - We replied to each one of her outlined points of concern via email in writing. - She told us that she will go through small claims court and decided not to take the option of having alternator fixed by us. - This morning she went back on everything she said about court and now wants us to do the alternator. From where i am sitting, I am now very reluctant to do the alternator or contribute in any way. What do you guys and girls think? Do I a) have the alternator fixed for the sake of £110 or do i b ) tell her i will see her in court

I went with semi-option 1. Told her she inspected the car twice to make sure it was satisfactory in her opinion. it passed MOT as is so is fit for purpose. Offered her the replacement alternator when convenient for her. Offered her two options. 1 - We change alternator which we legally should and it ends here 2 - She declines us fixing the alternator and takes it to court. Will update the thread with her response

Thanks for that, My only concern is they the buyer is now almost looking to find faults. They said that the headlight is loose from said previous knock. We had no knowledge of anything to be wrong with it and passed MOT as is. Am I liable to now replace the headlight too?

We recently sold a 10 year old £1600 VW Polo to a buyer. Since buying, a couple things have happened.... 1: They complained about exhaust being loud - dont know if anyone knows these cars but people change the first section with an aftermarket one (not performance) which deletes 1 silencer. this makes it louder. This was done before it came into our ownership and there is nothing wrong with the exhaust. 2: Battery drained (as far as i understand this is a consumable so we as a business are not liable - correct me if i am wrong) 3: They replaced the battery to find out the alternator has broken. We have now arranged for a mobile mechanic to come to them and replace this. 4: Buyer has found that there has been a small knock on the car sometime in its life. This has damaged one of the headlight mounts and the radiator mount. We were not aware of this and we did not at any point say to the customer categorically that the car has not been in an accident. We had no way of knowing this and to avoid problems like this we always sell cars with 12 months MOT. From what I understand the MOT means that the car is roadworthy and fit for purpose. Can they hold us liable for previous damage which we were not aware of and didnt come up in our inspections? Due to age and value of vehicle it was sold as seen without any warranty, the buyer viewed it twice - once when deciding to purchase and leave deposit the second when collecting. From what i understand we need to replace the alternator but they cannot hold us liable for any bodge repairs from knocks. Any help is very much appreciated