Andy HVC

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Posts posted by Andy HVC

  3. Posted

    It just got a little weirder. The reason for the post was that i received a letter by recorded delivery this morning stating i had to put the car right or money back etc and he had been advised not to drive the car as it was not safe. Consumer rights were quoted and a copy of the Honda invoice for diagnostics was attached. Having now spoken to Honda they say they just reset the fault code and asked him to monitor to see if it comes back on! So now i write to him to see who has advised not to drive the car and if the light has come back on?

  5. Posted

    14 minutes ago, Mojo121 said:

    Unless stated on the invoice it's your responsibility to collect the car - get it built into your terms on the reverse. 

    I take it the light has come back on? Does he have a local friendly independent that might fix it and not cost the earth?

     

    Now that's interesting, i use the Autotrader invoices so no real T's and C's. This appears to need addressing! It has got a WMS warranty on it but this probably isn't covered but he has stated it isn't fit to drive so we will never know if the light will come back on! I am waiting to talk to Honda who did the diagnosis but thanks for the input. If i am honest he really pee'd me off when he hurled abuse at me on text, i might be being a little harder on him because of this.

     

  6. Posted

    Hi all,

    I could do with some help here. I have been trading for 3 years now and have built up quite a good reputation for being fair but the latest incident has me stumped. I sold a 2003 Honda Accord to a guy less than 30 days ago who drove it home over 90 miles away. The first conversation i had with him was a few days later when he told me the washer bottle had a crack. Because of the distance i offered to supply a new bottle for him to fit or he could return the vehicle and we would put it right. Both offers were gestures of good will as the journey home could have cracked the bottle. A stream of abuse followed. Now a warning light has come on and he has had it diagnosed by Honda. Honda turned the light off and told him to monitor it. I received a letter today stating he wants his money back or for me to collect the car and put it right. I am actually happy to take a look at the car but my question is does he have to return the car or do i have to collect? It is most interesting as we sell cars all over the country so we could possibly have a car 200 miles plus away with a fault and i have no idea who's responsibility it is to get the car back to me. 
    Waiting with interest!