John13

I'm just going to take the hit on the Mini. It's mostly because MotoNovo have backed me with the Range Rover I mentioned earlier in this thread which is a huge relief and I don't want to repay them by causing them grief. I'll sell the mini again and doubt I'll lose on it. I still can't believe customers can do that though. Contractual agreements mean nothing apparently. What if I delivered the car to her address and posted the keys through her letter box when she refused to collect? Carfinance247 are still doing my head in over the Kuga. Things had gone quiet and a member of staff witnessed this clown bombing it through the city centre in the Kuga the other night, so I thought perhaps he was getting on with it, yet cf247 phoned me today to tell me he still wants to reject it. So he's currently renting my Kuga for free while I've to buy it off him for more or less what he paid for it 4 months ago... No chance.

But the car is still sitting on my forecourt... I can't see someone from MotoNovo saying "oh too bad for us we've already paid the dealer for it we better go and collect our Mini it's our problem now. "

Ok so I had a girl buy a mini on the weekend, she test drove it, loved it. Applied for finance and signed the agreement all on the same day. The finance company have paid out, and she's due to collect the car tomorrow. She calls me today to tell me she wants out of it as it was an impulse buy. I've just been told from a finance rep there's nothing I can do about it because the car hasn't left the premises? There doesn't even have to be a fault, she can change her mind?! A 14 day "Cooling-Off Period" I've spent money on the car for her and taken it off sale, turned other potential buyers away. Can she really walk away from this scot-free?

Hi, thanks for the replies. I'm more than happy to take these cases to court, what alarms me is the finance company telling me I don't even have that opportunity. They are judge, jury and executioner and will just drop the car off at my premises then come after me for the money they paid me for the car months prior despite the car no longer being worth this. Apparently a customer just needs to lie and say he reported a fault within the first 30 days which I refused to fix, and they will accept this with no proof. This business model now appears broken to me. Surely this is open to abuse also. What's stopping someone going around financing a new Q7 or X5 every few months, abusing it, creating a fault with the car and pretending they reported this fault within the first 30 days and getting out of the finance agreement? Extreme example but in theory someone can do this.

I've tried and scrapped both AA and RAC in the past year for failure to payout on genuine claims. It's far more cost effective to keep the money you'd be paying them aside and offering your own warranties/carrying out your own repairs.

Am I alone in thinking this is completely unfair and exceptions should be made with respects to the car trade? I originally ran a successful dealership for 20 years and retired in 2010. I recently started back up in 2015 on a smaller scale (stock around 50 cars) and don't think I can handle this anymore. I took back not a single car in my previous 20 years. I am in my second year of trading and have come back to a completely different ball game, having taken back 5 cars. The finance companies don't take our side at all, and when it's a finance sale the customer actually has 6 months to reject it, in contradiction with the Consumer Rights Act. One customer is currently in the process of rejecting a Ford Kuga because of a DPF fault 4 months after buying it, meanwhile driving around in it, having done 3000 miles and taking his kids to school in a car he claims isn't safe. I've offered to fix the problem but he has never contacted us, he went directly to cf247 and they have taken his word for it that we refused to help. I've also said I refuse to take the car back, to be told they don't need my agreement, they will drop the car off at my premises and pursue me for the cost. The car sold for £9500 in December. I'm having to buy it back still for over £9000 despite it dropping in the book and them now going for around £7000, having an additional owner, and going up in mileage. I also have no doubt he is abusing the car knowing it isn't his anymore. How can he still be allowed to use it after telling the finance company he wants to reject? Another customer has dropped a Range Rover off which has a very minor fault with the electric seat adjustment which we're happy to fix, but he has now told MotoNovo he is rejecting it and they are telling us there's nothing we can do to stop this. There was originally 4 grand profit in this deal. He has also completely abused the car in the 1 month he has had it, ripped the leather interior, cracked tail lights, dents etc etc. Does anyone have any advice on how the dealer can win in some of these cases? Or is there simply nothing we can do? Can anyone share any personal experiences with this unfair Act? I just can't believe how unfair it is and everything is against the dealer. Where's my security when their part exchange turns out to be a death trap or the car I bought from auction needs a head gasket? I'm seriously ready to pack it in, unlike my younger years I find myself thinking that I'm in a position in life where I simply don't need this. Has anyone else been affected in the same way? Cheers, John