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Have you analysed the vehicles available to purchase through auctions, and those consumers are looking for? Can you purchase the cars your customers want through auctions or do you always spread the ‘net’ get the correct coverage?

Hi Umesh, Congrats on your recent award! We also like to go to great lengths to get the full spec on cars we are considering for stock and we are finding the customers love those three page printouts with the HPi Spec Check data. When they see an executive car with £6-7K of options they even forget to haggle. For Merc I email their UK customer services (very useful for service histories too!) on cs.uk@cac.mercedes-benz.com, for BMW we call them on the pound-per-minute 0906 number and with Volvo I either call customer relations on 01628 422522 or if I have more time I ask a friendly parts advisor from a local main dealer to print me the spec/radio codes which they hold on a central system. With the Japanese brands I find that the HPI system is accurate enough. Nick